Business Systems Manager

N U A G E D E S I G N S · Miami, FL · Reports to Chief Strategy & Operations Officer · Full-Time - Exempt

We elevate life’s most meaningful celebrations through inspired design, exceptional service, and genuine care.

T H E C O M P A N Y

About Nuage Designs

For over two decades, Nuage Designs has set the standard for couture linens and luxury event rentals — trusted by the world’s top event planners, Fortune 500 companies, and luxury hotels to make moments extraordinary.

Founded in Miami’s Wynwood district in 2004, we’ve grown into a team of over 140 across Miami, New York, and Chicago — and we’re just getting started. Now entering our most ambitious chapter yet, we’re doubling down on people who care deeply about quality, design, and the art of the unforgettable.

That growth is guided by how we work, not just what we make. We care deeply about our people, our partners, and our craft, and we elevate every experience by going beyond expectations at every touchpoint. We own the outcome, leading with integrity and holding ourselves accountable for the results we deliver — our products may be rented, but the results we deliver are ours. We win as one, building trusted partnerships and shared success through open collaboration, and we grow forward by staying curious, creative, and always learning.

We’re looking for exceptional people who are energized by growth, inspired by craft, and ready to help shape a company at an inflection point. If that sounds like you, we’d love to hear from you.

T H E R O L E

The Opportunity

Nuage is growing quickly, and our technology needs to grow with us. This is the first dedicated internal technology role in the company’s history, and it is a builder’s job: you will take ownership of the business systems, technology vendors, and user access the company runs on, and put real structure behind them.

This is not a help desk role. Day-to-day desktop, network, and security support stays with our managed service provider, and our custom applications stay with our development partner. Your job is to make sure all of it is well managed, well documented, and ready for the next stage of growth — and to be the single point of ownership Nuage does not have today.

You will work alongside an experienced fractional CIO who is leading our technology roadmap through our rental platform upgrade and customer portal launch in early 2027. Expect hands-on partnership and coaching during your first several months, with full ownership of the function as that work is completed.

W H A T Y O U ’ L L D O

Duties & Responsibilities

Business Systems Ownership

• Act as the internal system administrator and business owner for our core platforms, including our rental management system, ERP, Google Workspace, SaaS productivity and process management tools, phone system, and payment systems.
• Manage configuration, user roles, and reporting; identify and automate the manual workarounds that have built up over the years.
• Own the intake process for change requests to our custom applications and website, prioritizing them with business stakeholders before they reach the vendor.
• Partner with department leaders on data quality and the accuracy of product, inventory, and customer information across systems.

Projects & Platform Delivery

• Serve as the internal project lead for technology initiatives alongside our fractional CIO, including our rental platform upgrade, customer portal, warehouse RFID, and the systems work that follows.
• Gather and document business requirements, coordinate user acceptance testing, organize training, and manage go-live readiness and cutover planning.
• Report progress, risks, and key measures to the executive team monthly.

Technology Vendor & Contract Management

• Own the day-to-day relationship with our managed service provider, software development partner, rental management platform vendor, and the rest of our software portfolio.
• Maintain a complete contract and subscription register, including owner, term, renewal date, notice period, and service levels.
• Hold vendors accountable to agreed service levels and scope; lead renewals, escalations, and quarterly service reviews.
• Review technology invoices with Finance, track spend against budget, and run periodic license true-ups so we pay only for what we use.

Support Experience & Onboarding

• Establish and publish one clear front door for technology help, so employees know where to go and nothing gets lost.
• Oversee the day-to-day performance of our outsourced IT support providers, making sure requests are resolved on time and escalated when needed.
• Build a repeatable new-hire technology setup: a standard equipment specification, a single purchasing channel, and a checklist that works the same way every time.
• Maintain an accurate inventory of company computers and equipment.
• Track support volume and recurring issues, and use them to drive permanent fixes rather than repeat tickets.

Accounts, Access & Security Coordination

• Maintain the company’s register of critical accounts and administrative credentials, and confirm that sound security practices are in place and enforced.
• Own a single onboarding and offboarding process across every system in partnership with People & Culture, and run quarterly access reviews.
• Coordinate security awareness training, phishing simulations, and periodic security reporting with our service providers.
• Serve as the internal coordination point for technology incidents: know who to call and what to do, and make sure every incident is documented.
• This role does not perform hands-on security engineering; you are expected to know what good looks like and make sure our providers deliver it.

Policy & Enablement

• Maintain practical, readable technology policies — acceptable use, access, data handling, and AI tools — in partnership with People & Culture.
• Support employees across Nuage who build their own tools and reports: keep a register of what they have built, make sure it is documented and backed up, and help them do it safely rather than shutting it down.

W H O Y O U A R E

Qualifications & Experience

R e q u i r e d

• Bachelor’s degree in information systems, business, supply chain, or a related field, or equivalent practical experience.
• 5+ years in business systems, IT operations, or technology project roles, including at least 2 years managing external vendors or service providers.
• Hands-on administration of business platforms and SaaS tools: user provisioning, roles and permissions, configuration, and reporting.
• Demonstrated end-to-end ownership of vendor relationships — contracts, service levels, renewals, invoices, and escalations.
• Working knowledge of core security and continuity practices for a growing business — multi-factor authentication, access reviews, onboarding and offboarding, backups and recovery, and incident reporting — with enough depth to hold a provider accountable.
• Experience coordinating a system implementation or major upgrade, including requirements, testing, training, and cutover.
• Clear, confident written and verbal communication, with the ability to translate between business users and technical vendors.
• Highly organized and self-directed, and comfortable being the only internal technology person in the building.
• Able to work onsite in Miami, with flexibility to support occasional evening or weekend system cutovers.

Preferred

• Bilingual English/Spanish.
• Experience in event rental, hospitality, wholesale distribution, or third-party logistics.
• Experience implementing or administering an ERP or rental management platform (IntelliEvent, NetSuite, Acumatica, Point of Rental, Rentman, or similar).
• Google Workspace administration, device management (MDM), password management, or security awareness training platforms.
• Familiarity with integrations, APIs, and low-code tools such as Airtable — enough to scope and govern the work, not necessarily to build it.
• Experience managing a managed service provider relationship, or transitioning one.
• PMP, CAPM, ITIL, or comparable certification.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to sit and work at a computer for extended periods.
• Must be able to move about office and warehouse environments, including regular time on the warehouse floor across our Miami facilities.
• Occasionally required to lift and carry computer equipment and other items weighing up to 25 lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

• This position operates primarily in a corporate office setting, with regular time on the warehouse floor, where there may be exposure to varying temperatures, noise levels, dust, and moving equipment.
• Personal Protective Equipment (PPE), including safety footwear and high-visibility vests, is required in designated warehouse areas.
• Occasional travel to our Chicago location is required.
• Occasional evening or weekend work is required to support system cutovers and peak event season.

T H E O F F E R

Why Nuage Designs

Nuage is pleased to offer the following compensation package:

• Salary commensurate with experience.
• Benefit offerings including medical, dental, vision, and life insurance.
• 401K with company match.
• PTO.
• Holiday Pay.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Employment with Nuage Designs is at-will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description constitutes a contract of employment or a guarantee of continued employment.

Nuage Designs is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment and do not discriminate on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable federal, state or local law.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, Nuage Designs provides reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodation to perform the essential functions of this position, to participate in the application or interview process, or to enjoy equal benefits and privileges of employment, please contact People & Culture. Requests for accommodation will be evaluated on a case-by-case basis and will not affect the applicant’s consideration for employment.