Sr. Manager, Americas Sales Business Partners

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.

. See yourself at Twilio Join the team as Twilio’s next Senior Manager, Specialist Business Partner (SBP) About the job We are seeking a Senior Manager, Specialist Business Partner (SBP) to serve as a strategic advisor and hands-on business partner to our Product and Enterprise Strategy Specialist leaders. This role will be a critical thought partner to senior leadership, helping translate company strategy into actionable priorities that drive multiproduct growth, customer adoption, and revenue across the Twilio business. The SBP will own and influence key aspects of the business operating rhythm, including forecasting, pipeline and performance management, annual planning, strategic planning, KPI/OKR development, business reviews, and executive reporting. You will synthesize complex business data into clear insights, identify trends and opportunities, and provide recommendations that enable leaders to make informed, data-driven decisions. Beyond business performance management, you will lead and support high-impact strategic initiatives and cross-functional transformation efforts. This includes identifying opportunities to improve operating models and business processes, driving organizational change, establishing mechanisms for accountability, and ensuring strategic initiatives translate into measurable business outcomes. Responsibilities In this role, you’ll: - Serve as a trusted strategic advisor to Specialist Sales leaders, providing data-driven insights, recommendations, and business strategy while driving alignment across GTM Strategy & Operations and cross-functional teams - Drive business performance through KPI reporting, dashboards, executive updates, and ad hoc analysis, translating complex data into compelling executive stories, actionable insights, and clear recommendations that quickly surface risks and opportunities and drive growth and profitability - Own the GTM operating cadence , including forecasting, pipeline management, QBRs, and business reviews - Lead annual planning and capacity management , including headcount planning, workforce modeling, long-range planning, and organizational design to support scalable growth - Optimize territory, coverage, quota, and segmentation strategies to align sales resources with market opportunity and business objectives - Streamline processes and improve operational rigor through data governance, automation, scalable best practices, and continuous process improvement - Lead strategic growth initiatives focused on pipeline generation, cross-sell, expansion, solution selling, and other opportunities to accelerate revenue and customer adoption - Represent leaders in cross-functional initiatives , partnering with Product, Marketing, Finance, HR, Enterprise Technology, and other teams to translate strategy into execution and measurable outcomes.