Customer Service Supervisor

Soar with us at Wawa. We believe we can make life a little better every day—one smile, hoagie, or experience at a time. At Wawa, you’ll be part of a caring team that’s dedicated to helping all of us fly high together. We’re team players, day‑brighteners, and go‑getters, and we know that Wawa is a place where you can build skills, thrive, and open doors to new career opportunities. As a Customer Service Supervisor (CSS) , you are a motivated leader who plays a key role in supporting store operations. You’ll work side‑by‑side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized, and fully stocked. Responsibilities Deliver outstanding customer service and resolve inquiries promptly. Support and collaborate with leadership to achieve store goals in sales, expenses, Associate retention, and training. Lead, motivate, and train Associates to drive sales and performance during shift. Ensure consistent execution of customer service programs, policies, and store technology components. Manage cash processes, inventory, vendor check‑ins, and store safety. Maintain accurate inventory by performing regular cycle counts and smart ordering to maximize sales and ensure customers find what they need. Benefits Medical, dental, vision, and mental health benefits. Employee Stock Ownership Plan (ESOP). 401(k) with matching. Education Assistance Program. Store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs. Qualifications High School Diploma or GED equivalent. 18+ years old with reliable transportation. Flexible availability to work various shifts, including weekends and holidays. Supervisory experience, ideally in retail or food service environments, is a plus. Strong customer service, relationship‑building, and communication skills. Associates in this position have an exciting opportunity to opt into a 4‑day work week, providing more time to balance what matters outside of work. The hourly range for this position is $21.25–$28.70 and is commensurate with experience and location. Associates receive a $2.00 shift differential for hours worked between 12:00 am and 6:00 am. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at View email address on click.appcast.io. Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state, and local laws, we recruit, hire, promote, and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. #J-18808-Ljbffr Wawa, Inc.