Test Manager

Test Manager

Location: Chicago, IL (Onsite) Contract

This role serves as the key point of coordination between Business, Technology, QA, Production Support teams, and external stakeholders. The Test Lead is also responsible for facilitating testing, communication, risk management, and overall release quality. They should have a strong understanding of business processes and be capable of identifying critical risks and edge cases. They should also ensure data integrity, compliance requirements, and customer impact across integrated systems. This proactive approach helps in delivering high-quality releases.

Required Skills & Experience:

• 8+ years of Testing/QA experience with at least 3-5 years in Test Lead or Test Manager roles.
• Strong experience in: SIT, UAT, Regression, E2E Testing
• Test Planning and Governance
• Defect Management
• Stakeholder Management
• Risk and Issue Management
• Experience with Azure DevOps (ADO), SharePoint, Jira, HP ALM, or equivalent test management tools.
• Strong communication and leadership skills.
• Experience working across distributed global teams.
• Proven ability to coordinate large-scale testing programs involving multiple applications and dependencies

Key Responsibilities:

• Test Planning & Governance:
• Develop and maintain Test Strategy, Test Plans, test schedules, and execution roadmaps.
• Define testing scope, objectives, entry/exit criteria, dependencies, and success measures.
• Coordinate testing activities across multiple applications, business groups, and regions.
• Ensure compliance with enterprise testing standards and governance processes.
• UAT & Business Engagement:
• Coordinate business users, SMEs, and application teams to ensure UAT readiness.
• Facilitate business review of test scenarios, test cases, and expected results.
• Manage UAT sign-off processes and maintain testing traceability.
• Drive stakeholder engagement and business partner alignment throughout the testing lifecycle.
• Test Coordination & Execution:
• Lead SIT, UAT, regression, and end-to-end testing activities.
• Coordinate cross-functional teams including Development, Support, Infrastructure, and Business SMEs.
• Track execution progress, identify bottlenecks, and escalate risks proactively.
• Ensure environment readiness, test data availability, account setup, and interface connectivity.
• Defect & Risk Management:
• Drive defect triage meetings and remediation tracking.
• Manage testing risks, issues, dependencies, and mitigation plans.
• Coordinate retesting and regression activities after defect resolution.
• Provide regular status reporting to program leadership and stakeholders.
• Test Documentation & Reporting:
• Maintain testing artifacts in ADO and SharePoint.
• Ensure traceability between requirements, test cases, defects, and test results.
• Produce daily/weekly testing dashboards and status reports.
• Prepare SIT/UAT Test Summary Reports and support phase exit sign-offs.
• Stakeholder & Vendor Management:
• Coordinate with business owners, product owners, technology leads, and external application teams.
• Manage testing dependencies across boundary applications and integrated systems.