Technical Support Analyst

Technical Support Analyst

Fast-paced & Impactful Work – Every decision helps keep aircraft flying and missions moving

Driven Team & Culture – Supportive, driven colleagues who support you every step of the way

High-Growth Opportunities – We invest in your success with training and development

Competitive Benefits Package – Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA) 401k matching, wellness activities and more

At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words "We are" and include: service-first, respectful, amplifiers, open-minded and accountable.

We Are Looking For

The Technical Support Analyst will work within the IT operations division and will be responsible for providing technical support across the organization with some limited interaction with the ERP system. This role will assist project planning and provides technical input on design and solution development and implementation. The analyst may be assigned multiple tasks on a daily basis.

What You'll Do

As Technical Support Analyst you will:

• Provide on-site IT support to local user base
• Assist with project(s) and within time and budget
• Manage multiple and changing priorities daily
• Coordinate third party when needed to troubleshoot issues
• Provides exceptional service using skill set, and builds on this skill set
• Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
• Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
• Take responsibility for own work and provide support to others in accomplishing their work
• Perform other duties as assigned

What You Bring

• Demonstrate strong customer service attitude and demeanor
• Solid communication skills
• Organized and has efficient time management skills
• Strong attention to detail
• Ability to work interdepartmentally
• Exercise strong critical thinking and problem-solving capabilities
• Proficient in Microsoft O365 Suite, Call Center unity desired
• Desktop and Laptop security encryption for Mac and PC.
• Active Directory Management
• Knowledge and Experience of VOIP
• Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support).
• Bachelor's degree in computer science, information systems, or equivalent real-world work experience
• 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role

Special Requirements:

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR Requirement
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.