Bilingual Customer Service Representative

Bilingual Member Services Representative/Teller Our customer in Sterling, Illinois, is seeking motivated individuals to join their team. Were recruiting Member Services Representatives/Tellers to work part-time or full time on 1st shift. As a Member Services Representative/Teller, you will process member transactions, maintain a balanced cash drawer, provide excellent customer service, and ensure compliance with regulations. Must be bilingual (English/Spanish) to apply. Responsibilities of the Bilingual Member Services Representative/Teller: Independently maintain and balance assigned cash drawer. Perform routine member transactions accurately, including deposits, withdrawals, transfers, loan payments, check disbursements, general ledger postings, dead-end checks, and other general functions. Handle problem resolution using independent judgment to ensure member satisfaction and escalate to an appropriate employee when necessary. Stay informed about and comply with regulatory and compliance issues for deposit accounts. Respond to member inquiries in person in a timely, friendly, and professional manner. Handle coin bags in the coin machine and perform simple maintenance tasks. Process mail and night drops. Possess knowledge of the organizations services to answer basic member questions. Requirements and Qualifications: Bilingual: English/Spanish (required). Cash handling experience (required). High School Diploma or equivalent (required). Service-minded with a focus on customer satisfaction. Basic PC skills (required), including proficiency in Microsoft Word, Excel, and Outlook. Strong written and verbal communication skills. Availability to assist at other locations, as needed, once trained and comfortable. Pay for Bilingual Member Services Representative/Teller: Starting at $16/hour (possible more with previous experience). Benefits: Health insurance. Paid time off. 401k with company match. Paid weekly. Direct deposit. Paid training. Type: Part Time or Full-Time. Schedule: Monday-Friday work between 8:45am 5:15pm. Rotating Saturdays from 8:45am-12:15pm, once trained.