Senior Manager, Patient Access & Reimbursement Services, Market Access (West)

Senior Manager, Patient Access & Reimbursement Services, Market Access (West)

At Agios, we are fueled by connections to transform rare diseases. We foster an inclusive, collaborative culture – one that sparks bold thinking and strengthens our connections with each other and with the rare disease communities we serve. We embrace diverse backgrounds with respect, active listening, and a commitment to inclusion – because our differences shape how we hire, collaborate, and innovate. Our team's proven track record of executional excellence, combined with our depth of expertise and dedication, enables us to develop innovative medicines that reflect the priorities of rare disease communities. Our commitment is more than scientific – it's deeply personal, grounded in the meaningful connections we have built.

Agios Pharmaceuticals is searching for a dynamic Senior Manager, Patient Access and Reimbursement Services to join our growing Patient Access team. We want someone who cares about this important work, and who's driven to connect to our mission of helping Sickle Cell Disease patient communities. The Senior Manager, Patient Access and Reimbursement Services is a unique leadership opportunity, providing day-to-day oversight for two of our geographic regions (Northeast and Southeast). Each Senior Manager will lead a team of 6 Patient Support Managers (PSMs), who interact directly with Sickle Cell Disease patients, caregivers and healthcare professionals. This individual will lead all aspects of the regions day-to-day activities – accountable for performance coaching and development, case review and metrics, in the spirit of continuous improvement. The Senior Manager will report to the Director Patient Access and Reimbursement Services.

What You Will Do:

• Manage day-to-day patient access operations, including decision-making, and guidance on case escalations.
• Collaborate with hub vendor, specialty pharmacies, and internal stakeholders to ensure seamless patient access.
• Lead a team of PSM's to deliver exceptional customer service for enrolled patients, caregivers, and healthcare professionals.
• Coach and mentor direct reports through in depth coaching sessions, one-on-ones to ensure talent development and growth.
• Collaborate with regional Sales leaders to ensure PSM responsibilities are clear within regional engagement and optimization plans and goals embodying the One Agios spirit.
• Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value.
• Foster collaborative relationships with both internal and external partners with minimal guidance including but not limited to field sales, clinical nurse educators, national accounts, commercial operations/analytics and medical.
• Partner with training and co-facilitate new hire and refresher training for new and existing PSMs.
• Attend industry conferences and represent Agios, as needed.
• Ensure compliance with all corporate and industry policies in collaboration with Agios Legal, Regulatory and Compliance.

What You Bring:

• Bachelor's Degree required. Health Care/Social Work (or related field) a plus.
• Minimum 5 years + of work experience in healthcare/pharmaceuticals and 1 year of supervisory/management experience, or the equivalent combination of education and experience.
• Experience and proficiency in working with a Customer Relationship Management System, such as Salesforce.com.
• Demonstrated ability to motivate, coach, and inspire a team.
• Desire to innovate and work in a fast-paced, flexible, and energetic environment.
• Strong communication skills and interpersonal skills to guide others internally/externally.
• Ability to communicate and execute company and commercial goals.
• Possess strong written and verbal communication skills, exceptional listening, critical thinking, problem solving, negotiation and mediation skills.
• Ability to navigate difficult conversations and handle sensitive issues with opposing opinions.
• Highly passionate and enthusiastic about Agios core competencies.
• This position may require ability to travel within United States up to 20%.

Preferred Qualifications

• Rare, ultra-rare, or genetically defined disease experience
• Located in Western time zone

Concerned that you don't check off every box in the requirements listed above? Please apply anyway! At Agios, we value each other's differences and recognize that teams thrive when everyone brings their unique experiences to the table. We are dedicated to building an inclusive, diverse, equitable, and accessible environment where all employees can bring their whole selves to work. If you're excited about this role but your previous experience doesn't align perfectly with the job description, we still encourage you to apply. You may be just the right candidate for this role or another opening!

Work Location:

Location Agnostic: Work location for this role is based on employee's individual preference. This role has the ability to be either remote in the US or hybrid in our Cambridge Headquarters. Hybrid schedules vary but are generally less than 3 days per week onsite and hybrid employees are expected to live within commutable distance to our Cambridge Headquarters. Remote employees work entirely from home except for attending Company sponsored events/ meetings. For employees who choose to work remotely, travel may be required for certain company events commensurate to the above job description.

What We Will Give You:

• Deliberate Development. Your professional growth as one of our top priorities.
• Flexibility. We're all about individual needs. We embrace different perspectives, work styles, health and wellness approaches, care of families and productivity. When you're at your best, we're at our best.
• Premium benefits package. We invest in the health, wellbeing, and security of our people with a premium benefits package that is well-rounded and flexible to help meet the varied personal and professional needs of every member of our team. For more detail on the benefits we offer at Agios, visit the Inside Agios section of our website.
• Competitive and equitable performance-based compensation. This includes base salary and both short- and long-term incentives that are connected to our business strategy and vary based on individual and company performance. The current base salary range for this position is expected to be between $131,035 and $196,553 annualized; final salary will be determined based on various factors including, but not limited to, years of relevant experience, job knowledge, skills and proficiency, degree/education, and internal comparators.
• Psychological safety. We support an environment of fearlessness. We want you to share your ideas, speak candidly and take data-informed risks to help push the boundaries.
• Commitment to diversity. We strive to foster a welcoming workplace where everyone can thrive. We're continuously looking to improve the inclusivity of our workforce.
• Commitment to community. We're an active participant in the communities that surround us – the communities where we live, and the community of people and their loved ones in need of better treatment options for conditions that are often overlooked.

Interested in learning more about what makes our culture unique? Visit the Inside Agios section of our website.