Referral Coordinator (Bilingual English/Spanish)

Referral Coordinator

Make an impact. Join our growing outpatient clinics, focused on improving the wellbeing of families. We are seeking a mission driven and dedicated Referral Coordinator for our health center in Orange.

Bilingual (English/Spanish)

Committed to providing high-quality care to underserved patients.

Willingness to work as part of a collaborative team that includes social worker, physicians, nurse practitioners, and physicians.

St. Jude Neighborhood Health Centers utilizes EPIC for our Electronic Medical Records (EMR) system.

We are a collaborative community practice, with locations in Fullerton, Anaheim, Orange, and the High Desert. We believe that everyone should have access to high quality comprehensive medical care, regardless of their ability to pay. Our health centers use a team-based model of care that includes family medicine, obstetrics, women's health, oral and vision care, preventative and educational health, mental health, patient advocacy, case management, and community health. Most of our patients live below 200% of the Federal Poverty level, and are best served in Spanish. Through our origins with St. Joseph Health, we have provided care to low-income families since the 1980s, maintaining a commitment to serving our most vulnerable neighbors with high-quality, nationally recognized care. Our work is rooted in our values of Justice, Excellence, Dignity, and Compassion.

Essential Functions (What You Do):

• Obtain authorization for referrals to specialty care and other services from CalOptima, IEHP, Medi-Cal insured patients and facilitate access to care for those without health insurance coverage.
• Gather information to support medical necessity of requested referral to authorized Specialist.
• Obtain appointment with pre-authorized specialist and contact patient.
• Prepare patient records and fax to Specialist's office in readiness for the appointment
• Obtain patient records following visit with specialist
• Fax order to Radiology Providers
• Provide patient with referral status updates, appointment information, and procedure instructions
• Arrange transportation and interpreter services if needed
• Obtain results and reports and distribute to providers for review

Pay Range: $23.00 - $25.49 per hour

Healthcare & Childcare Benefits: available first of the month following start date

Medical (Blue Shield HMO & PPO)

Dental (Guardian PPO)

Vision (Guardian PPO)

FSA - Pre-tax benefit for health care expenses

FSA Dependent Care - Pre-tax benefit to put toward childcare or other dependent expenses

Mental Health - Employee Assistance Program & access to meditation resources through Calm

Paid Time Off: Approximately 25 days off per year, based upon time off accrued and full-time hours

Financial Wellness - Retirement & Investment:

401(k) (Vanguard) - eligible first of the month following 30 days, with company match after 1 year of service

Profit-sharing

Other Benefits:

Pet Insurance

Tuition Reimbursement

Student Loan Forgiveness through National Health Service Corps and Public Service Loan Forgiveness Program

St. Jude Neighborhood Health Centers is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We strongly encourage applications from candidates who demonstrate that they can contribute to this goal. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.

Requirements:

Education: High School Diploma or equivalent

License/Certifications:

N/A

Experience: One year experience with medical terminology, coding, and/or medical documentation.

Knowledge/Skills/Abilities: Operates all general business equipment and assists office with all clerical needs.

Knowledge of grammar, spelling, coding and medical terminology.

Proper telephone etiquette.

Ability to read, understands, and follow oral and written instruction.

General knowledge of healthcare insurance benefit and terminology.

Demonstrates the ability to read, write and speak English and Spanish without an interpreter.

Ability to sort and file by alphabet or terminal digit.

Highly organized with strong time management skills, being able to perform simultaneous tasks and prioritize tasks effectively.

Demonstrates interpersonal/cultural sensitivity and work with a diverse and often underserved population.