Service Coordinator

Service CoordinatorWe believe that great healthcare is an essential safeguard of human dignity. At Laborie, we know the work we do matters – it's what fuels our motivation and contributes to our success. If you're ready to make a positive impact in the lives of patients across the globe, we'd like to meet you. We support and empower our employees to grow their careers in an environment that encourages a sense of belonging and a connection to doing good. We reward and recognize our employees based on our values of Aspire to Greatness, Respect All, Own It, Working Together, Persist with Passion.About the Role:Schedule and manage the delivery, installation, and repair of equipment at client sites, collaborating with Customer Service, Sales, and Clinical Education teams to ensure smooth logistics and customer communication.Ensure accurate service event records in SAP and C4C and manage the filing of service forms for compliance and business purposes.Proactively review material availability in the ERP system to support timely service delivery, and track service activity dates and statuses in relevant applications.Provide necessary KPI reports, log follow-up activities post-service, and work with relevant colleagues to review and update procedures and work instructions.Monitor communications to address service stoppages and ensure timely delivery of services, including reviewing and maintaining equipment, material, and agreement records.Minimum Qualifications:2 - 4 years of related experience.Competent knowledge of Microsoft Office applications.Excellent command of English, both oral and written.Experience with corporate ERP and CRM systems (SAP and C4C preferred).Ability to multi-task, organize, prioritize, and meet deadlines in a fast-paced environment.Experience in a customer facing environment; previous medical device equipment experience is preferred.1-2 years of experience in logistics or project management.Why Laborie: Our Mission every day is to operate as a world-class specialist medical company making and advancing technologies that preserve and restore human dignity. We do that today by helping people with pelvic and gastrointestinal conditions live normal lives, and by helping mothers and babies have safe deliveries.Paid time off and paid volunteer timeMedical, Dental, Vision and Flexible Spending AccountHealth Savings Account with Company Funded Contributions401k Retirement Plan with Company MatchParental Leave and Adoption ServicesHealth and Wellness Programs and EventsAwarded 2023 Cigna Healthy Workforce Designation Gold LevelLaborie provides equal employment opportunities and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. Laborie is committed to providing access and reasonable accommodation in our services, activities, education, and employment for individuals with disabilities.