AI Product Engineer

AI Product Engineer

The AI Product Engineer — Cisco Domain SME will serve as a technical subject matter expert across Cisco Network (Wired / Wireless) and/or Cisco Security Products, providing authoritative technical judgment and ensuring AI-developed products and outputs meet real-world technical and customer standards.

The AI Product Engineer will:

• Serve as an SME across Cisco Network (Wired / Wireless) and/or Cisco Security Products (Firewall, ISE and related security portfolio), providing authoritative technical judgment.
• Apply deep, hands-on Cisco domain expertise to evaluate technical products and outputs.
• Review and rate AI-developed products and outputs for technical accuracy, completeness, and real-world applicability.
• Provide structured, actionable feedback to improve product quality.
• Contribute domain knowledge to improve the AI model.
• Identify gaps and correct erroneous outputs.
• Drive remediation to continuously raise product quality.
• Apply hands-on troubleshooting experience equivalent to Tier 2 / Tier 3 TAC support.
• Ensure AI outputs meet escalation-level customer standards.
• Bring proven experience working with Cisco TAC on Tier 2 / Tier 3 customer escalations.
• Use scripting to validate, test, and automate evaluation workflows.
• Reproduce technical scenarios using scripting and automation.
• Hands-on scripting experience with Python, Bash, TCL, or similar is required.
• Work with modern AI development assistants such as Claude and Codex to review, generate, and refine technical content.
• Familiarity with AI assistants such as Claude and Codex is preferred; training will be provided for strong SMEs as part of onboarding.

Required Skills:

• Deep, hands-on expertise in Cisco Network (Wired / Wireless) OR Cisco Security Products (Firewall, ISE and related security portfolio).
• Proven experience working with Cisco TAC on Tier 2 / Tier 3 customer escalations.
• Ability to critically review, rate, and provide structured, actionable feedback on technical products.
• Hands-on scripting experience using Python, Bash, TCL, or similar for validation, testing, and automation.
• Strong TAC-grade troubleshooting and problem-solving capabilities.

Certifications:

• CCIE (Enterprise Infrastructure / Wireless / Security) strongly preferred.
• CCNP-level candidates with exceptional domain depth will be considered.

AI / Technology Skills:

• Claude
• Codex
• AI-assisted engineering
• Model enrichment and remediation
• Scripting and automation

Essential Skill:

• CNS_Network Security_Cisco

About the company:

Avance Consulting is a global leader in innovative talent solutions for diverse industries. Since 2007, we have been serving nearly a third of Fortune 500 companies and most of the top 100 technology companies worldwide.

Our team of 700+ experts offers Engineering Services, Information Technology, Digital and Executive Search solutions from our offices in North America, UK, Europe and APAC.

We understand the local markets and cultures and tailor our services to meet the needs of our clients. Our clients value our flexibility and agility, which enable us to deliver high-quality results at any scale across the globe.

This allows us to work with numerous industries at varying scale across the globe while ensuring the excellent service standard that our clients have come to expect.

At Avance you can learn new skills and technologies, have more advancement opportunities and career growth, being a part of our productive atmosphere, and a positive reinforcement culture.