Student Services Officer

Business Title: Student Services Officer Job Code: 7501 Job Grade: F FTE: 100% FTE, Exempt, 1 Year Fixed Term Department: School of Engineering, Computer Science The School of Engineering Stanford Engineering has been at the forefront of innovation for over a century, creating pivotal technologies that have transformed the worlds of information technology, communications, health care, energy, business and beyond. Our faculty and students are creative risk‑takers who pursue excellence across a breadth of disciplines. Our alumni include some of the world's most successful leaders in technology and business. Our staff are critical to enabling Stanford Engineering to accomplish its mission: seeking solutions to some of the world's most urgent challenges and educating leaders who will make the world a better place through the power of engineering principles, techniques and systems. Founded in 1965, the Stanford Computer Science (CS) Department continues to lead the world in computer science research and education influencing society at levels that remain without parallel among academic institutions. Its spin‑offs are among the most successful corporate ventures in the world, and many of the leaders in the academic and corporate research world are graduates of the Stanford CS Department. The CS department is seeking a Student Services Officer to provide support unique to the CS PhD Student Services and Admissions Group. In collaboration with other team members, this position will help with the PhD and MS admissions processes and PhD degree progress tasks. A successful candidate should possess strong analytical skills, excellent communication abilities, keen attention to detail, and a deep understanding of the institution's values. They should be a good team player, pro‑active, and willing to adapt to changes based on needs. In this role, you will Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions. Make exceptions on issues of eligibility, course enrollment and program requirements. Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, such as strategizing to ensure optimal enrollment. Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies. Develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions. Qualifications Education & Experience (Required) Bachelor’s degree and two years of relevant experience, or combination of education and relevant experience. Knowledge, Skills & Abilities (Required) Strong written and verbal communication skills. Basic computer skills, including experience with Microsoft Office Suite. Basic analysis and problem solving skills. Customer service skills. Relevant computer systems/technology experience. Understanding of financial transactions. Ability to learn and understand compliance with legal, financial, and university policies and external regulations. Physical Requirements Frequently sit, perform desk‑based computer tasks. Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds. Work Standards Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations. Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned. Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, Pay Range The expected pay range for this position is $80,905 to $91,375 per annum. The pay offered to a selected candidate will be determined based on scope and responsibilities, qualifications, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs. Benefits 18+ PTO days per year Health benefits start when you start Flexible work options $6000+ annual tuition and training assistance 403(b) plan Mental health and wellness programs Free and discounted commuter transportation Equal Employment Opportunity Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Notice to Applicants Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job. #J-18808-Ljbffr Stanford University