Practice Lead- Primary Care (Memorial City)

Practice Lead – Primary Care (Memorial City) Location: Houston Methodist Primary Care Group – 9090 Katy Freeway, Houston TX, 77024 Job Ref: JR-10394 | Shift: Day | Job Type: Full Time At Houston Methodist, the Practice Lead is responsible for coordinating the daily functions and operations of the department/practice, including first‑level escalation and direction of support employees. In partnership with management, the Practice Lead ensures the department follows established SOPs, fostering timely, professional, and safe patient care and customer service. The role designs and monitors workflow to create an optimal environment for patients, providers, staff, and management. In addition to performing duties of other office staff as needed, the Practice Lead provides ongoing training to staff to encourage productivity and supports providers in delivering excellent patient care. FLSA Status Exempt Qualifications High School diploma or equivalent education (e.g., GED, homeschool equivalency, partial or full post‑secondary education) Associate’s degree preferred Five years of health care or clerical support experience, preferably in a provider practice Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations. Sufficient proficiency in speaking, reading, and writing English necessary to perform the essential functions of this job. Ability to effectively communicate with patients, physicians, family members and co‑workers in a customer‑service focused manner. Conducts self in a professional manner at all times. Strong analytical skills. Demonstrates a learning attitude toward solving problems, using good reasoning and judgment in a high‑stress environment. Well‑developed skills using independent judgment. Demonstrates a positive demeanor, good verbal and written communication skills, and strong multi‑tasking abilities. Ability to work with peers in a team situation. Very strong organization skills and detail‑oriented nature. Ability to manage resources and coordinate across areas and cross‑functionally. Professional handling of exposure to confidential/sensitive information. Proficient in computer skills for documentation. Electronic Medical Record system proficient. People Essential Functions Coordinates the daily department/practice operations, partnering with management, for providers and associated extenders, including patient appointments and/or surgical scheduling, and physician scheduling as needed. Ensures staff communicate professionally and effectively with all patients and visitors to ensure they are greeted and/or assisted in a timely manner. Maintains office efficiency by planning and implementing changes within the office setting, including, but not limited to, organizing daily schedules and work activities and providing coverage to meet patient needs. Role models healthy work relationships such as mitigation of conflict, leading problem‑solving and resolution efforts. Serves as preceptor, mentor, and resource to less experienced staff. Recommends initiatives to improve department scores for employee engagement. Service Essential Functions Coordinates all department/practice activities such as day‑to‑day operations, daily workflow, staffing, on‑site provider support, and facilitating provider meetings with representatives, as appropriate. Investigates, as directed by management, to resolve and document resolution of patient complaints concerning provider care. Ensures that requests are handled in a swift manner to avoid interruption of services (such as patient flow or department/external communication). Keeps management informed of outcome. Assists with arranging interpretations in all languages for healthcare providers and patients as needed. Initiates improvement of department/practice scores for patient satisfaction. Quality/Safety Essential Functions Under the direction of management, assists with designing and implementing office policies by establishing standards and procedures, measuring results against metrics and making necessary adjustments. Reports near misses and collaborates with the interprofessional health care team to improve patient safety, including, but not limited to, reporting Patient Safety Net (PSN), assisting employees as needed to file Workers Compensation Reports, incident reports and department safety plans regarding injections, disposing of needles, disinfecting compromised areas, etc. Identifies and assesses issues and opportunities for improvement and implements changes following managerial review. Follows up on action items to ensure completion of assignments. Contributes towards improving department/practice quality and safety scores. Finance Essential Functions Under the guidance of management, uses sound judgment and fiscal responsibility for the department/practice, including timely purchasing of supplies, inventory control and monthly account management. Attains financial objectives by maintaining an annual budget, scheduling expenditures, analyzing variances and initiating corrective changes as obligatory. In collaboration with management, monitors the revenue cycle for reimbursement, adjustment and denial trends. Self‑motivated to independently manage time effectively and prioritize daily tasks, minimizing team incidental overtime. Utilizes time efficiently and helps other team members. Growth/Innovation Essential Functions Partners with management in strategic planning for the department/practice regarding operation and growth issues. Identifies training opportunities for the staff and discusses improvement plans with Operations/Practice management. Completes and updates the My Development Plan on an ongoing basis. Ensures own career discussions occur with appropriate management. #J-18808-Ljbffr Houston Methodist