Sales Service Coordinator

Job Summary Are you passionate about the fragrance industry and delivering exceptional customer service?

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.

Scent: Harnessing the full emotional power of scent, driven by pioneering creativity, science, consumer expertise and a mindful approach to fragrance design.

The role is based in New York, NY (on‑site role) . Be part of a customer‑focused, fast-paced, and collaborative team where together we drive differentiation and deliver a lasting impact. Your potential.

Where You’ll Make a Difference

• Act as a key communication link between customers, Sales Account Managers, and internal stakeholders
• Coordinate multiple fragrance development projects in collaboration with perfumers, laboratories, marketing, production, customer service, and scent design teams
• Receive and process customer sample requests, inquiries, and time-sensitive requests related to fragrance products and materials
• Manage project setup and administration, including project entries, submissions, reworks, pricing, adoptions, line extensions, and SAP (Systems, Applications, and Products) entries
• Maintain accurate project documentation, records, and customer portfolios across systems and shared folders
• Support customers with pricing, fragrance oils, samples, documentation, and follow‑ups
• Coordinate daily shipments, prepare labels and shipping documentation, and serve as the on‑site contact for sample logistics
• Ensure customer portfolios comply with current industry regulations by coordinating safety documentation and toxicology requests with regulatory team

What Makes You the Right Fit

• 1–3 years of relevant professional experience, preferably within the fragrance or flavor industry
• Strong customer-focus and results driven. Ability to apply sound judgment, analysis, and sensitivity to customer needs
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Comfort working in a deadline‑driven environment where accuracy and attention to detail are critical
• Clear and professional communication skills, both written and verbal
• Proficiency in Microsoft Office tools, including Excel, Word, and PowerPoint
• Availability and commitment to work on‑site 4–5 days per week

How Would You Stand Out?

• Experience working with SAP, Project Management, and CRM systems
• Strong interpersonal awareness and the ability to adapt communication style to different stakeholders.
• Practices active listening and seeks clarification when needed to ensure clear understanding and effective task execution.
• Ability to coordinate effectively across multiple countries, cultures, and time zones
• Flexibility to work overtime when business needs require

Why Choose Us?

• Opportunity to work with a top‑three global beauty care account
• Exposure to the consumer fragrance industry within a global organization
• Collaborative and inclusive work environment
• Professional development through hands‑on learning and cross‑functional collaboration

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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