Patient Care Coordinator
Express Employment Professionals Defunct
Job Full Description Job Overview:
Express Employment seeking a Patient Service Coordinator to support patients with medical equipment orders, insurance verification, and coordination of equipment setup and delivery.
This is a full-time, in-person position based in our Syracuse location.
This role involves working directly with patients both face-to-face and over the phone to provide guidance, process orders, and ensure a smooth and positive experience. This is a non-clinical role and does not involve hands-on patient care.
Schedule:
We offer competitive pay and a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth. This is a great opportunity for someone looking to build a career in healthcare in a non-clinical, patient-facing role Syracuse, NY
3457
309 Vine Street
Suite 2
Syracuse, NY 13088
Express Employment seeking a Patient Service Coordinator to support patients with medical equipment orders, insurance verification, and coordination of equipment setup and delivery.
This is a full-time, in-person position based in our Syracuse location.
This role involves working directly with patients both face-to-face and over the phone to provide guidance, process orders, and ensure a smooth and positive experience. This is a non-clinical role and does not involve hands-on patient care.
Schedule:
- Monday-Friday, 8:30 AM - 5:00 PM
- Greet and assist patients, assess needs, and recommend appropriate medical equipment
- Provide high-quality customer service in person and over the phone
- Manage a high volume of incoming calls and return messages promptly
- Verify insurance coverage and obtain prior authorizations
- Accurately complete patient intake, documentation, and sales orders
- Coordinate equipment setup and delivery with patients and team members
- Maintain knowledge of DME products, respiratory equipment, and insurance guidelines
- Operate point-of-sale system and support retail transactions
- Stock and maintain the retail floor
- Ensure HIPAA compliance and patient confidentiality
- Perform additional duties as needed
- High school diploma or GED preferred
- Strong communication, customer service, and problem-solving skills
- Comfortable working with multiple systems and managing phone volume
- Detail-oriented, organized, and able to multitask effectively
- Dependable, punctual, and professional
- Ability to work both independently and as part of a team
- Durable Medical Equipment (DME) or respiratory product knowledge
- Experience in healthcare, medical office, or retail/customer-facing roles
We offer competitive pay and a comprehensive benefits package, including health insurance, paid time off, and opportunities for professional growth. This is a great opportunity for someone looking to build a career in healthcare in a non-clinical, patient-facing role Syracuse, NY
3457
309 Vine Street
Suite 2
Syracuse, NY 13088
Vacancy posted 2 days ago
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