Quality Program Manager

Job Description

Join one of the nation's most comprehensive academic medical centers, UChicago Medicine , as a Quality Program Manager in our Quality Performance Improvement department. This is an on-site position with opportunities for remote work. You will need to be based in the greater Chicagoland area.


This is an opportunity to join the Quality Performance Improvement (QPI) team. QPI supports clinically focused improvement endeavors to understand, improve and sustain high-value, patient-centered care across the community. Under the direction and in support of Clinical Excellence, QPI advances organizational priorities aligned with strategic and annual operating plans, Clinical Excellence Priority Scorecard Measures, and quality goals. In partnership with clinical and operational leaders, QPI team members implement sustainable improvements to ensure UChicago Medicine practices evidence-based care with high reliability, transform health care by testing new ways to deliver value-based care, and solve the challenging problems in healthcare through new innovations QPI team members skillfully apply methods and tools within the core competencies of quality improvement and process improvement, project management, and group facilitation to achieve project aims aligned with organizational goals. Team members work effectively with diverse roles across the system to identify inefficiencies, develop solutions, and lead improvement initiatives across the system. In this role, the Quality Program Manager supports clinically focused improvement endeavors to understand, improve and sustain high-value, patient-centered care across the community.

Essential Job Functions

• Assist in the strategic planning, development and maintenance of cascading quality plans tied to long term quality goals
• Partners with the quality physician lead to formulate long term strategic plan as well as annual goals, targets and plans
• Oversee the prioritization and portfolio of quality projects in partnership with the QPI director and area quality leaders
• Execute the project plan and provide daily support for moving the project forward on large strategic initiatives. Collaborates and oversees the project management of projects within the program
• Identifies and communicates alignment and impact of project plans on related projects within the team's portfolio and across the organization
• Designs a comprehensive approach to meet projective objectives that make appropriate use traditional QI and PI tools.
• Applies novel methods to enable project success
• Provides mentorship and guidance to UCM staff on use of QI tools/approaches.
• Teaches QI to healthcare professionals
• Develop and carry out the strategy for the facilitation of large, complex, multidisciplinary meetings and design sessions
• Develops coherent, actionable summaries from the input of many stakeholders generated during meetings and design sessions
• Collaborate with data teams within UCM to ensure data and analytics needs of assigned projects are satisfied and garner the most effective clinical monitors and insight to drive improvement, while allowing for efficient analytics processes
• Identify data collection and analysis needs as appropriate when relevant data does not exist electronically, design efficient data collection and analysis plans to meet those needs

Qualifications

• Bachelor's degree in healthcare, engineering, or performance improvement field or equivalent
• Possess a minimum of 5-7 years' experience in healthcare, performance improvement, project management, or other advanced position
• Exceptional communication and interpersonal skills with all levels of staff, including physicians and administrative staff
• Experience facilitating groups with many different stakeholders
• Ability to elicit cooperation and maintain productive working relationships with internal and external leaders
• Knowledge of performance improvement techniques and methodologies
• Ability to lead complex, interrelated portfolio of projects, using program management tools and techniques
• Ability to set strategic vision for portfolio/ program and is accountable for all quality-related operations and goals in the focus area to have a major impact on clinical operations and outcomes in that area
• Ability to manage, interpret, and present data
• Self-motivated: given appropriate direction for goals, must be able to work autonomously in a sometimes ambiguous and changing environment

Preferred Qualifications

• Master's degree in public health, healthcare administration, business administration, nursing, or another healthcare related field
• Possess a minimum of 5-7 years' performance improvement experience in a hospital, or large health system
• Experience with clinical terminology

Position Details:

• Job Type/FTE: Full Time (1.0 FTE)
• Shift: Days
• Location: Hyde Park (Flexible)
• Unit/Department: Quality PI
• CBA Code: Non-Union

About Us

We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment... with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.