Quality Manager

Job Description

Job Description

Job Title: Quality Manager Dept: Quality and Business Systems

What You’ll Do

Leadership & Development: Lead, mentor, and manage the Quality Department team. Develop and implement individual development plans to enhance team capabilities. Monitor departmental performance and drive continuous improvement.

Corrective Actions & Customer Satisfaction: Oversee the execution of all corrective actions. Track and improve customer satisfaction metrics (e.g., PPMs, PRRs, NCTs, QRs). Ensure timely and effective resolution of quality issues.

Core Tools & Documentation: Ensure timely updates to Core Tools (Control Plans, PFMEAs, etc.), especially following corrective actions. Maintain accurate and organized documentation in alignment with internal, customer, and AIAG requirements.

Problem Solving & Reporting: Provide cross-functional leadership in internal problem-solving activities. Implement and maintain data-driven systems for product and process reporting. Promote a culture of continuous improvement through root cause analysis and corrective action.

Product & Process Quality: Ensure all product specifications are met regarding fit, finish, durability, and appearance. Monitor and report performance on key product and process characteristics (KPCs). Drive improvement plans for underperforming areas.

Compliance & Certification: Maintain internal and customer databases to ensure accuracy and compliance. Ensure proper use and maintenance of Compulsory Certification Marks for finished, nonconforming, and changed products. Notify certification bodies of any product changes affecting certification status.

Customer & Supplier Relations: Serve as the primary plant-level contact for customer quality concerns. Oversee supplier quality performance, including conducting audits and site visits as necessary. Lead supplier quality assurance efforts and manage incoming quality inspection activities to ensure compliance with standards.

Operational Support: Support initiatives to reduce scrap, downtime, and improve efficiency and First Time Quality (FTQ). Document all quality-related activities as required.

Safety & Other Duties: Adhere to company emergency evacuation procedures to ensure employee safety. Perform additional responsibilities as assigned by management.

Who you are

Bachelor’s degree in a manufacturing-related field required; Master’s degree preferred.

Minimum 7–10 years of experience as a quality manager in the automotive industry, including Tier 1 manufacturing, with at least 3 years in a supervisory quality control or quality assurance role.

Proven leadership experience in a turnaround manufacturing environment

Extensive experience managing supplier quality assurance programs and overseeing incoming quality inspection processes to ensure compliance with established standards and specifications.

Certifications & Technical Skills:

Six Sigma (Green/Black Belt) Certification

ASQ CQE preferred

Strong knowledge of IATF 16949, ISO 9001, and Ford Q1 standards

Proficient in Minitab and 8D problem-solving

Skilled in AIAG Core Tools (Control Plans, PFMEA, MSA, SPC, APQP, PPAP)

Hands-on experience with color and appearance testing; familiar with Macbeth and other industry-standard equipment.

Demonstrated ability to collaborate effectively across matrixed teams and cross-functional organizational structures

Multilingual capabilities are a plus.

Health, Safety, Physical & Travel Requirements

Typical physical demands include a combination of sitting, standing, and walking, with sufficient mobility to navigate both office and plant environments.

Ability to perform standard computer-based tasks as part of daily responsibilities. Willingness and ability to travel up to 25% as required by the role.

Must possess a valid driver’s license

Life at Dakkota

Our success is rooted in meaningful relationships and a culture that feels like family. We champion compassion, respect, and work-life balance, while supporting each team member’s personal and professional growth. Through ongoing development, competitive pay, and a comprehensive benefits package, we empower our people to thrive both at work and in life.

The pay range for this role is $119,112.00 – $135,000.00 per year. This role is also eligible for bonus/incentive pay. The pay range listed for this position represents a good-faith estimate of potential compensation at the time of posting. Actual pay may vary based on factors such as experience, skills, and location. This range is subject to change in the future and does not guarantee a specific salary.

Our benefits include paid time off, medical, dental, and vision coverage, and a 401(k) plan for eligible employees.

Explore everything we have to offer at Dakkota Careers!