Training Operations Specialist

Training Operations Specialist

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

The Training Operations Specialist plays a critical role in the operational execution and deployment of enterprise learning programs across Transformation (Acquisition) and Organic Growth initiatives. This role is responsible for the end-to-end coordination of training schedules, facilitator alignment, learner communications, LMS administration support, and training logistics to ensure seamless delivery across multiple concurrent implementations.

Operating as the central coordination point between learners, facilitators, and business stakeholders, this individual ensures training plans are executed accurately, efficiently, and on schedule. The role requires exceptional organization, attention to detail, and the ability to manage high-volume, fast-moving operational workflows with precision.

This position also serves as a key driver of process efficiency within Learning Operations, identifying opportunities to streamline scheduling, communications, tracking and administrative workflows through scalable systems, automation, and operational best practices.

Learning Operations & Training Deployment

• Own and manage end-to-end training deployment schedules across Transformation and Organic Growth initiatives.
• Coordinate overlapping training programs, learning plans, and implementation timelines to ensure seamless execution across concurrent workstreams.
• Maintain training calendars, deployment trackers, branch readiness overviews, milestones, and operational timelines.
• Partner with facilitators and L&D leadership to coordinate facilitator scheduling, availability, and session readiness.
• Monitor dependencies, schedule changes, and deployment risks to maintain alignment with implementation timelines and business priorities.
• Serve as a central operational liaison between facilitators, internal stakeholders, and learner groups.

LMS Scheduling & Administration Support

• Schedule and manage all training sessions, cohorts, and learning assignments within the LMS.
• Partner with the LMS Administrator to validate learner rosters, learner assignments, and system readiness prior to deployment.
• Collaborate with LMS Administrator to ensure learner pathways, LMS assignments, and learner enrollments align with deployment timelines and training requirements.
• Troubleshoot scheduling and learner access issues related to LMS functionality and session setup.
• Ensure training data plan accuracy and timely updates across systems and trackers.

Learner & Facilitator Communication

• Develop, maintain, and distribute standardized communication templates for training readiness, reminders, logistics, and follow-up communications.
• Manage the training support mailbox and respond to learner, facilitator, and stakeholder inquiries in a timely and professional manner.
• Communicate proactively with learners, facilitators, and implementation partners regarding schedules, expectations, logistics, and readiness activities.
• Ensure consistency, clarity, and brand alignment across all learner-facing communications.

Cross-Functional Collaboration

• Collaborate closely with implementation teams to align training schedules with project milestones, go-live timelines, and operational readiness needs.
• Support coordination activities within Basecamp and other project management platforms by maintaining schedules, updates, and training documentation.
• Partner with Learning & Development Specialists, Facilitators, and L&D Leadership team to confirm training readiness and learner lists.
• Maintain strong working relationships across teams to support smooth operational delivery of learning programs.

Process Optimization & Operational Excellence

• Maintain organized systems and scalable processes for managing multiple high-volume training deployments simultaneously.
• Identify opportunities to improve operational efficiency through automation, workflow optimization, standardized templates, and improved tracking systems.
• Support continuous improvement initiatives related to scheduling, communications, LMS administration, and deployment of readiness processes.
• Ensure strong version control, documentation accuracy, and operational consistency across all training workflows.
• Demonstrate ownership, accountability, and a solution-oriented mindset in support of high-quality learning experiences.

Requirements

Education

• Bachelor's degree preferred in Business Administration, Communications, Education, Project Management, or related field.
• Associate degree or equivalent experience considered with a strong operational background.

Experience

• 2–4 years of experience in program operations, project coordination, customer enablement, or similar operational support role in a corporate environment.
• Experience managing complex schedules, multiple concurrent workstreams, and cross-functional coordination activities.
• Training coordination and familiarity with LMS are strongly preferred.
• Experience in SaaS, tech, healthcare, implementation, or customer success environments is a plus.

Skills & Competencies

• Exceptional organizational skills with strong attention to detail and operational accuracy.
• Ability to manage multiple priorities and shifting timelines in fast-paced environments.
• Strong communication and stakeholder coordination skills.
• Comfortable working with LMS platforms, scheduling systems, project management tools, spreadsheets, and collaboration platforms.
• Process-oriented mindset with a focus on scalability, efficiency, and continuous improvement.
• Ability to work independently while collaborating effectively across teams.
• Strong problem-solving skills and proactive ownership mentality.

Work Location & Model

• Dallas-Fort Worth area - onsite, 5 days per week.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.