Chesapeake, VA - Work from Home Customer Service Representative

Stride 2 Hire Staffing Agency | Work From Home Chesapeake, VA - Work from Home Customer Service Representative Chesapeake, United States | Posted on 06/12/2023 Our blended talents spanning the Real Estate, Finance, Healthcare, Technology, Transportation, Logistics, Hospitality, Food and Beverage industries provide us a unique position. Headquartered in sunny Florida, USA, our executive board can harness the intersection of the Americas, Latin America, Europe and the Caribbean, not forgetting other world economies, including both Asia and Africa. As a family owned business spanning multiple generations, we understand the importance of work-life balance and flexibility. Job Description Customer Service Telemarketing Experience Preferred Job ID# A1001 Leverage your customer service expertise and provide billing support to a Company's customers, all from the comfort of your own home! About Stride 2 Hire works with our Premier partner, Parkes & Co., who connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. YOU have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you’re the boss.

WHAT TO EXPECT:

What’s Needed to Provide Customer Support for this Client Assisting callers with billing inquiries Determining offerings customers are missing Making upgrade and add-on service recommendations Ensuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC) Coding sales accurately and completely

WHAT IT TAKES TO SUCCEED:

Must‑Have Qualities and Capabilities Familiarity with company processes and policies Clear, confident and professional communication skills to build trust and rapport Understanding of “client call flow” Quick‑thinking management of client needs Assertiveness to promote additional products and services Empathy and a sincere desire to assist and prioritize the customer Tenacity to understand and deliver on customers’ needs

EDUCATION NECESSARY:

No degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own

WHAT YOU'LL BE DOING:

Apply A computer High Speed wired Internet (No WiFi) Phone with headset Pass a background screening This is not an offer of employment. Requirements Background Screening Have no felonies or fraudulent behaviors. PC Requirements A desktop/tower computer with a separate monitor is recommended. Dual boot machines, Netbooks, and Tablets are prohibited from use. All-in-One computers are not currently compatible with any client programs. CPU Speed Dual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better Atom, Celeron, Pentium and Opteron processors are not permitted Hard Drive 20 GB or more of available space 60 GB or more of total space Memory 4 GB of RAM or better Operating System Windows 7 or Windows 10 Windows 8/8.1 not supported by some clients Standard Connection and Speed Hard-wired connection (no wireless) Minimum 10 mbps download / Minimum 3 mbps upload Maximum Latency Threshold 120 milliseconds (ms) Monitor Recommendations 1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p) Dual monitors may be required on some client programs Mac Requirements Macs must have an Ethernet port MacBook Air and Mac USB-C ports #J-18808-Ljbffr Stride 2 Hire Staffing Agency