Medical Assistant

Medical Assistant (MA)

Classification FSLA - Non Exempt hourly

Level of experience, longevity, certification, within company pay structure $20-$25/hour

Reports to Physician(s) as assigned and Medical Assistant Manager

Summary/Objective

Support the provider's and patient's basic medical needs in preparation for examination as well as managing non-clinical tasks such as completion of forms and authorizations.

Work Environment

This job operates in a medical office facility. This role routinely uses standard medical equipment, office equipment such as computers, phones, blood pressure monitors, thermometers, scales, photocopiers, filing cabinets and fax machines. We are a large team and prioritize supporting one another to provide the best care possible for our patients.

Necessary Skills

Compassionate, ethical conduct.

Strong communication skills.

Critical thinking and resourcefulness.

Technologically proficient. This position requires computer skills and the ability to navigate multiple systems including Microsoft Teams, Outlook, and EHR.

Excellent problem-solving skills.

Punctuality and reliable attendance are required.

Flexibility with employee schedule to accommodate provider/patient needs.

Essential Functions

Review physician schedule to maximize the benefit of the appointment. This includes obtaining outside medical records and test results prior to the appointment.

Communicate effectively with providers to facilitate optimal patient care.

Perform necessary intake for exams including obtaining vitals, reviewing and updating health history, medications, allergies, etc.

Maintain HIPAA compliance.

Explain treatment procedures, medications, diets and physicians' instructions to patients.

Utilize insurance portals like Evicore, Carelon and RadMD to submit prior authorization requests for outside testing including MRI, CT, PET, DaT scans, etc.

Oversee and ensure efficient turnover of exam rooms, keeping the rooms clean and stocked.

Coordinate and schedule all follow up appointments for the patient upon check out.

Work with outside facilities to coordinate external referrals.

Perform general office duties such as answering telephones, faxing and scanning.

Maintain a courteous and professional demeanor with patients, providers, and colleagues.

Address tasks, voicemails, emails and faxes efficiently and promptly.

Communicate with internal departments to coordinate testing and treatment.

This position is highly administrative and requires that all paperwork, authorizations and patient communications be addressed promptly.

Physical Demands

This position requires the ability to lift supplies, bend or stand as necessary, assist patient with walking, standing, or accessing exam table.

Position Type/Expected Hours of Work

This is a full-time position. Days of work are Monday through Friday. Evening and weekend work may be required as job duties demand. Hours may vary depending on the provider's schedule. Start times range from as early as 6:00 am to 8:00 am. End time is no later than 5:30pm. Schedule flexibility is necessary to accommodate team, provider, and patient needs.

Travel

Potential travel to satellite offices as needed. We have offices in Roseville, Riverview, Dearborn Heights, and Farmington Hills.

Required Education and Experience

Minimum experience of 1 2 years previously held medical assistant position. Certification preferred but not required.

Experience scheduling appointments using EHR systems is essential.

Utilization of insurance portals to complete prior authorizations.

Familiarity with FMLA and Short-Term Disability paperwork is preferred but not required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.