Veterinary Receptionist

Veterinary Client Service Representative | Overnight | $17+/hr

Veterinary Emergency Referral Center (VERC) is seeking a full-time Overnight Veterinary Client Service Representative to join our Emergency team in Pensacola, FL. This opportunity is ideal for an experienced veterinary receptionist or client service professional who thrives in a fast-paced emergency animal hospital and is passionate about providing compassionate support to pet owners during some of their most difficult moments.

As a Veterinary Client Service Representative, you'll play a vital role in creating an exceptional client experience while supporting Doctors, Veterinary Technicians, and the Emergency team through clear communication, organization, and outstanding customer service.

Compensation

• Starting at $17/hour based on experience
• Additional $2/hour overnight shift differential after 10:00 PM
• Opportunities for increased compensation based on advanced knowledge and experience

Full-Time Benefits

• Medical, dental, and vision insurance
• Disability insurance
• Life insurance
• Paid time off (PTO)
• Paid holidays
• 401(k)
• Employee pet discount
• Uniform allowance
• And more!

Schedule

• Full-Time
• Three 12-hour overnight shifts
• 8:00 PM8:00 AM
• Rotating weekends required
• Rotating holidays required

Responsibilities

• Deliver exceptional customer service to clients visiting our emergency animal hospital.
• Answer and manage a high-volume, multi-line phone system.
• Schedule appointments, register patients, and complete client check-in and checkout.
• Coordinate communication with referring veterinary hospitals to obtain and send medical records.
• Serve as a liaison between clients and the medical team, ensuring timely and accurate communication.
• Provide compassionate support to clients during emergency and critical situations.
• Maintain accurate client and patient records using the hospital management system.
• Assist with administrative tasks while maintaining an organized and welcoming reception area.
• Collaborate with doctors, Veterinary Technicians, and hospital staff to support efficient patient care and workflow.

Qualifications

• High school diploma or equivalent required
• Minimum of 2 years of veterinary client service or hospitality experience required
• Previous experience as a Veterinary Receptionist, Client Service Representative, or veterinary customer service professional preferred
• Knowledge of veterinary terminology, hospital workflow, and client communication
• Strong verbal and written communication skills
• Exceptional customer service and relationship-building abilities
• Experience managing difficult or emotional client interactions with professionalism and empathy
• Strong organizational skills and attention to detail
• Comfortable using computers, multi-line phone systems, and veterinary practice management software
• Ability to multitask and adapt in a fast-paced emergency environment
• Comfortable working around sick or injured animals, cleaning chemicals, anesthetic gases, and other hospital-related hazards
• Bilingual or multilingual communication skills are a plus
• Fluent English speaking and reading skills required

About the Hospital

Veterinary Emergency Referral Center (VERC) is an emergency hospital serving the greater Pensacola community with advanced emergency and referral veterinary care. Our experienced team of emergency Veterinarians, Veterinary Technicians, and client service professionals is committed to delivering compassionate, high-quality medicine while supporting pets and their families when they need us most.

We foster a collaborative environment that emphasizes teamwork, continuous learning, and professional growth while utilizing advanced veterinary technology to provide exceptional patient care.

Surrounding Areas

Pensacola, FL offers beautiful Gulf Coast beaches, a vibrant downtown, and a relaxed coastal lifestyle. Conveniently located near Gulf Breeze, Pace, Milton, Navarre, Perdido Key, and surrounding communities, the area provides a variety of commuting options while offering abundant outdoor recreation, waterfront activities, and a growing local dining and entertainment scene.

Join Us

Ready to build your career in emergency veterinary medicine? Apply today to join the team at Veterinary Emergency Referral Center and help provide compassionate service to pets, their families, and the veterinary community.

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.