Lead Housekeeper-Environmental Services-Mount Sinai Morningside-Full Time/Evenings(3pm-11pm)/Every Other Weekend/Holidays

Lead Housekeeper-Mount Sinai Morningside

Assist shift supervisors and department directors in the day-to-day function of the department. Maintain high level of quality in all aspects of the department’s duties, supporting supervisors and interacting with department team members. Ensure that all schedules are and completed daily. Set a positive example for department through professional interactions with team members, customers, patient and families. Perform other duties as assigned by supervisor or director. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all. Contribute to the team efforts and showing good customer interactions, and professionalism for customers, fellow employees, and all others with whom there is contact with.

Roles & Responsibilities:

• Demonstrates knowledge of department policies and procedures
• Demonstrates knowledge and efficient use of cleaning techniques, solutions, equipment and tools.
• Performs all cleaning, floor care and project assignments within area of responsibility or as directed by supervisor.
• Performs related services, such as bed moves, changing mattresses, stocking supplies, etc.
• Maintains high standards; works steadily at efficient pace; achieves high QA score.
• Interacts hospitably, cheerfully and supportively with staff, patients, visitors and work colleagues
• Maintains equipment, tools and storage areas in clean, orderly and good operating condition. Respects Hospital and Company property.
• Responds rapidly and thoroughly to emergencies, special needs, spills, etc.
• Accepts suggestions and direction from supervisors and Hospital staff.
• Honors department’s attendance, break, behavior, dress and safety codes.
• Accepts and absorbs Department and Hospital education program.
• Exercises good judgment while working around patients and visitors. Remains professional at all times.
• Takes initiative in rendering service or responding to needs.
• Assists other associates as necessary. Responds to direction as provided.
• Answer telephones in a professional manner
• Provides quality customer service to customers by providing one on one attention to the detail.
• Resolves internal/external guest complaints, ensuring internal/external guest satisfaction.
• Assists management in distribution of designated keys, rovers, tablets, and pagers to assigned staff. Maintains accurate record of such and ensure security of keys and all other devices .
• Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Inspects areas to confirm cleaning standards have been met. 
• Assists staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.
• Assists management in orienting and assisting newer staff into department
• Other duties may be assigned.

Competencies

• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.
• Mathematical Skills: Ability to perform simple arithmetic including weights and measures. Ability to add, subtract , multiply and divide in all units of measure using whole numbers, common fractions, and decimals. 
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Other Qualifications:  Demonstrate safe and correct use of environmental services equipment and chemicals used daily within the department.
• Physical Demands: While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to stand and walk. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Work Environment: While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and risk of electrical shock. The noise level in the work environment is usually moderate.
  

Requirements:

• High school diploma or general education degree (GED) and previous experience required 

Computer Skills:

• Intermediate computer skills and knowledge of office software packages
  

General Skills and Competencies:

• Ability to work well under time constraints.
• Ability to apply common sense understanding to carry out detailed, but uninvolved written or oral instructions.
• Ability to work independently
• Basic knowledge of healthcare infection control procedures and universal precautions.
• Pulls and/or pushes objects in excess of 100 pounds frequently navigating congested, sometimes sloping hallways or area

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation

The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $25.4287 - $27.3285 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.