Residential Services Coordinator

Residential Services CoordinatorStatus: Full-time, nonexempt, in-personPay: $24-$25 per hourSchedule: Wednesday & Thursday, 12:30pm - 9:00pm, Friday - Sunday, 4:00pm - 12:30am (off Monday & Tuesday)Location(s): San Diego, CA (downtown) & La Mesa, CAUrban Street Angels, Inc. ("USA") is a local non-profit organization founded in 2012 with a mission to end youth homelessness in the San Diego area. Currently, USA operates in three related areas. First, our supportive housing programs provide over 200 beds for transition-aged youth ("TAY" 18 – 24 years old) living on the streets in our community. Second, our rapid re-housing programs effectively bridge graduates of our programs to sustainable, long-term housing. Third, our 5-Tool Trade Academy provides access to vocational training, career pathways, and employment opportunities for TAY in our supportive housing and rapid re-housing programs.Position OverviewThe Residential Services Coordinator / Peer Support Specialist plays a vital role in overseeing the daily residential operations of designated facilities, ensuring participants receive high-quality care, support, and supervision. This position is responsible for maintaining a safe and positive living environment while also leading participant engagement activities that promote community building, life skills development, wellness, and positive program participation. The ideal candidate will possess strong leadership and crisis intervention skills, a compassionate approach to participant care, and a commitment to helping youth achieve their goals and long-term stability.Job DutiesEffectively manage multiple responsibilities while responding to the needs of Transitional Age Youth (TAY) participantsRemain calm, professional, and solution-focused when addressing participant concerns, crises, emergencies, or unexpected situationsTake primary responsibility for developing, planning, coordinating, facilitating, and monitoring participant engagement activities during assigned shifts, with the goal of increasing program participation, positive peer interactions, community building, life skills development, and overall participant engagementProvide peer support, encouragement, and education to participants, including reducing stigma related to mental health and promoting overall wellnessCreate and maintain a monthly participant engagement calendar that includes recreational, educational, wellness, employment, volunteer, and community-based activitiesProactively encourage participant involvement in onsite activities, special events, workshops, volunteer opportunities, and community outingsServe as a liaison between participants, community partners, service providers, volunteers, and linked programs, encouraging participant utilization of available resourcesProvide ongoing side-by-side support and coaching related to independent living skills, daily living activities, employment readiness, and personal developmentAssist participants with household responsibilities, job searches, trade school applications, and other self-sufficiency goalsMaintain accurate, timely, and complete documentation of participant interactions, engagement activities, incidents, and services in accordance with program requirements and agency proceduresDemonstrate regular and reliable attendance and actively contribute as a collaborative member of the program teamSupport staff and participants in maintaining a safe, supportive, and positive residential environmentEnsure compliance with program rules, policies, procedures, and participant expectationsProvide after-hours support and respond appropriately to participant needs, emergencies, crises, and behavioral concernsMonitor participant activities, including site access, departures and arrivals, behavioral changes, and adherence to program expectationsConduct routine property inspections and identify safety hazards, security concerns, maintenance needs, or policy violationsRespond to emergency, safety, security, and crisis situations and contact emergency responders, law enforcement, or other appropriate resources when necessaryMaintain ongoing communication with program staff regarding participant concerns, incidents, safety issues, and significant developmentsImmediately notify supervisory staff of incidents, emergencies, safety concerns, or other matters requiring management reviewMaintain daily shift logs and document security checks, safety inspections, incidents, observations, and corrective actions takenParticipate in regular case conferencing and collaborate closely with staff to ensure youth are actively progressing through each phase of the program model and receiving coordinated support toward housing stability, income development, and independent living goalsPerform other duties as assigned by the supervisorQualificationsHigh school diploma or GED requiredMinimum one (1) year of experience working with transition-age youth (TAY), individuals experiencing homelessness, or other vulnerable populationsLived experience or familiarity with challenges commonly faced by TAY preferredExperience supporting youth with independent living skills, including housing, transportation, education, employment, financial aid, GED preparation, and community resource navigationKnowledge of Housing First, trauma-informed care, harm reduction, motivational interviewing, homelessness systems, public benefits, employment resources, and community servicesAbility to effectively support individuals experiencing housing instability, mental health, behavioral health, and other complex challengesStrong communication, organizational, problem-solving, and interpersonal skills, with the ability to build rapport, maintain professional boundaries, and work effectively with diverse populationsAbility to maintain confidentiality and work both independently and collaboratively as part of a teamCompletion of a California-recognized Peer Support Specialist training program, or willingness to complete within six (6) months of hireBasic computer skills, including email, documentation, and case management systemsValid California Driver's License, reliable transportation, and proof of automobile insuranceAbility to lift up to 20 pounds and work in indoor and outdoor environmentsMust successfully complete a Live Scan background check, provide a negative TB testAuthorized to work in the United StatesPreferred QualificationsExperience assisting participants with Medi-Cal, CalFresh, CalWORKs, SSI/SSDI, or other public benefitsTraining in Motivational Interviewing, Trauma-Informed Care, Harm Reduction, Crisis Intervention, De-Escalation, Suicide Prevention, or Domestic ViolenceExperience using electronic case management systems such as Efforts to Outcomes (ETO), HMIS, or related databasesBilingual in Spanish preferredBenefitsMedicalDentalVisionLifeAncillary offerings401kIt is the policy of Urban Street Angels, Inc. to ensure equal employment, contractor and volunteer opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic.Salary Description $24-$25