ACCOUNT MANAGER I
Pegasus Logistics Group
Job Profile Summary:
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Major Duties and Responsibilities:
Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Major Duties and Responsibilities:
- Resolves problems and communicates solutions or requested information to the customer.
- Analyzes a customer's service needs and coordinates with other service or technical departments to develop and deliver an appropriate solution for each customer.
- Develops and maintains a deep understanding of the organization and services offered to resolve more complex inquiries.
- Uses a customer relationship application or database to record activities and research product information.
- Comply with the requirements of the company's Quality Management System.
- High School diploma or equivalent
- Must be confident, team-oriented person, and enjoy working in a fast-paced environment
- Excellent verbal and written communication skills
- Must have thorough knowledge of specific account SOPs and KPIs
- 4+ years freight forwarding experience
- Proficiency in English, including the ability to speak, read, write, and comprehend English, is required for this position.
- Intermediate to advanced level of experience with Excel
- Strong problem-solving and decision-making ability
- Self-managed and highly motivated
- Displays integrity, reliability, empathy, and a strong work ethic
- Results-oriented; Display sense of urgency
- Proficient in routing, costing, rating, and tracking
- Bachelor's degree
- Remain in a stationary/seated position for an extended period.
- Regularly required to operate a computer, telephone, keyboard, and other office machinery.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- The ability to hear, understand, and distinguish speech and/or other sounds.
Vacancy posted 1 day ago
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