Operations Supervisor

Looking for a leadership role in a fast-paced, event-driven environment? The Hyatt Regency Coralville Hotel & Conference Center is seeking a detail-oriented, service-driven Event Operations Supervisor to help lead the execution of weddings, conferences, galas, meetings, and special events. This is not an event planning or sales position. Instead, you'll serve as the on-site operational leader responsible for supervising banquet associates, overseeing event setup and service, working directly with clients during their events, and ensuring every function is executed successfully from setup through breakdown. This role is ideal for someone who thrives in a hands‑on leadership position, enjoys working with a team, and takes pride in delivering exceptional guest experiences. Pay & Schedule Starting pay: $20.00-$22.00/hour, based on experience Full‑time position Non‑exempt, overtime eligible Average hours: 30-45 per week Evening, weekend, and holiday availability required based on event schedules Why Our Banquet Team Loves Working Here Matching 401(k) and profit-sharing Health benefits available after 30 days for full‑time associates Free and discounted meals & Starbucks Free Marcus Theatre movie tickets Hotel discounts at Hyatt and Marcus Hotels & Resorts properties Free parking A supportive team environment focused on People Pleasing People What You’ll Do As an Event Operations Supervisor, you'll help ensure events run smoothly from setup through completion while providing leadership to banquet associates and exceptional service to our clients. Responsibilities Include Supervise and support banquet associates during event setup, service, and breakdown Execute banquet event orders (BEOs) and ensure events are delivered according to client expectations Serve as the primary operational contact for clients during events Oversee food and beverage service to ensure quality and consistency Ensure banquet rooms are set according to event specifications and company standards Monitor event timelines and adjust operations as needed Resolve guest and client concerns in a professional and timely manner Maintain cleanliness and organization of banquet spaces and storage areas Assist with scheduling and labor planning based on event needs Monitor inventory and ensure necessary supplies are available Process banquet billing and ensure accuracy Support training and development of banquet associates Communicate effectively with managers and other departments Attend department meetings and assist with other duties as assigned What We’re Looking For We’re looking for a strong leader who is organized, reliable, and guest focused. Ideal Candidates Will Have Prior banquet server experience required Previous supervisory or leadership experience preferred Strong communication and customer service skills Ability to multi‑task and stay organized in a fast‑paced environment Strong attention to detail Ability to respond quickly and effectively to guest needs Basic knowledge of food and beverage service Ability to lift up to 35 lbs. with or without accommodation About Us At Marcus Hotels & Resorts, we believe our associates are our greatest asset. Our culture is built around People Pleasing People, creating memorable experiences for both guests and team members. The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service. Marcus Hotels & Resorts is an Equal Opportunity Employer. #J-18808-Ljbffr