Apptad - Service Desk Analyst (English)

Apptad Inc

Tampa, FL

33634 - Onsite

Job responsibilities:

- Perform technical support to client via telephone, chat, emails, or self-service tickets across all geographies.
- Provide Level 1/L1.5 triage and resolutions such as password resets and account unlock for reported incidents and requests ensuring 100% compliance with
  Internal policies and procedures.
- Provide hardware and software support to users which includes application supports like MS Office, Citrix, VPN, SCCM, Amazon Workspaces etc.,
- Provide clients with a first level resolution, where possible, leveraging standard operating procedures or work instructions.
- Perform customer call backs as required.
- Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.
- Build knowledge articles, or flag the need for such content, when relevant knowledge articles are not available.
- Taking Ownership for the Tickets/Request and communicating with customers on a regular basis to ensure speedy resolution.
- Hands on experience on ServiceNow/SNOW/Remedy Now/ any ITSM tool
- Meet Service level agreements like response and resolution time, ASA (Average Speed of Answering), (Average Handling Time for a Ticket/Request) AHT and (Customer Satisfaction) CSAT.
- Providing refreshers to new members onshore and offshore
- Managing and Providing support to different LOB's during requirement
- Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues
- Knowledge of Mobile OS like iOS, iPadOS & Android

Eligibility Criteria:

- Strong Oral and Written communication skills in all the languages required and known.
- Should have 1-5 Years of work experience in IT Technical Support / Service Desk will be preferred.
- Excellent Knowledge and working experience on Windows / iOS & Android OS troubleshooting related issues. Basic skill on MAC OS.
- Experience with ServiceNow Ticketing System
- Open to work in 24*7 Work Environment with rotational Shifts and Week-Offs
- Bachelor's degree in computer science or a similar field, IT Diploma holders are also preferred

Apply

Vacancy posted 2 days ago

Similar jobs that could be interesting for youBased on the Apptad - Service Desk Analyst (English) in Tampa, FL vacancy

IT Support Technician
...be assigned Interfacing within an educational environment & servicing the sites requests maintenance, system analysis, troubleshooting... ...· Ability to Pass a Background Check · Fluency in the English language, Bilingual (English/Spanish) is a plus Compensation...
English language skills
Work experience placement
Layer 8 Solutions
Tampa, FL
10 days ago
IT HELP DESK TECHNICIAN
...Description Job Summary The IT Help Desk Technician is responsible for the support... ...resolve incoming work order tickets and service requests from business units in a timely... ...Must be able to read, speak, and understand English. Working Conditions Sims Crane...
English language skills
Work at office
Shift work
Sims Crane and Equipment
Tampa, FL
6 days ago
Technical Support Specialist - POS & Payments
$41.6k - $45.76k
...candidates are strongly encouraged to apply. English fluency is required for internal... ...Experience in technical support or help desk work is a plus. Experience with payment... ...assist with local installations or field service, including CAT-5/CAT-6 cabling and equipment...
English language skills
Full time
Casual work
Local area
Flexible hours
Night shift
Afternoon shift
SuperSonic POS
Tampa, FL
9 days ago
Contact Center Technical Support Representative
MCI is a technology‑enabled business services company delivering Customer Experience solutions across industries. We are seeking a tech... ...Excellent communication and customer service skills. Fluent in English and Spanish. Ability to explain technical concepts in simple...
English language skills
Temporary work
Casual work
Local area
MCI
Tampa, FL
1 day ago
Contact Center Technical Support Representative
$14 per hour
...Representative MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and... ...communication and customer service skills. ~ Fluent in English and Spanish ~ Ability to explain technical concepts in simple...
English language skills
Full time
Temporary work
Casual work
Work at office
Local area
Remote work
Valor VIP
Tampa, FL
1 day ago
Ground Support Equipment Mechanic
$19 - $24 per hour
...and operate refueling equipment vehicles. Ensure our aircraft services team can operate effectively by providing proper preventative... ...drug screen. ~ Ability to proficiently read, write and speak English. ~ Must be comfortable lifting/moving 70lbs. ~ Must be available...
English language skills
Local area
Immediate start
Flexible hours
Menzies Aviation
Tampa, FL
2 days ago
Catering and Event Server
...Are you a dynamic leader with a passion for food, customer service, and operational excellence. Do you thrive in a fast-paced environment... ...reliable transportation to and from events ~ Speak fluent English and write basic English ~ Must be okay working in a smoke-free...
English language skills
Puff 'n Stuff Catering
Tampa, FL
5 days ago
Service Support Technician
...4×10 overnight — typically 8:00 PM to 6:00 AM Department: Service Support & Delivery — Network Operations Center Reports To:... ...as CompTIA A+, Network+, Server+, LPIC-1, or CCNA Bilingual English/Spanish Physical Demands The physical demands described here...
English language skills
Full time
Work at office
Remote work
Shift work
Night shift
Early shift
Hivelocity Inc
Tampa, FL
6 days ago
Florida English Learner Consultant/Instructional Coach
...Instructional Coach in Florida and be at the forefront of transforming English language education! This role allows you to leverage your... ...for both in school and district leadership, special needs services, early childhood, technology, multi-tiered systems of support and...
English language skills
Bailey Education Group LLC
Tampa, FL
3 days ago
Help Desk Technician
...Description We are looking for a skilled Help Desk Technician to join a growing IT support... ...-based tools while helping maintain high service standards for clients.... ...written and verbal communication skills in English with a detail-focused, customer-oriented...
English language skills
Permanent employment
Contract work
Robert Half
Brandon, FL
24 days ago
Taproom and Event Bartender | Catering Bartender
Are you a dynamic leader with a passion for food, customer service, and operational excellence. Do you thrive in a fast-paced environment... ...Have reliable transportation to and from events Speak fluent English and write basic English Must be okay working in a smoke-free...
English language skills
Puff 'n Stuff Catering and Events
Tampa, FL
3 days ago
Haitian Creole Interpreters - Tampa, FL
...We are hiring HAITIAN CREOLE - ENGLISH INTERPRETERS We are looking for experienced interpreters who want to join an international... ...advocates for LEP patients' access to the full range of health care services providing intercultural mediation to assist providers in...
English language skills
Extra income
Contract work
Work experience placement
Worldwide
Flexible hours
Homeland Language Services
Tampa, FL
2 days ago
Demo Specialist, LATAM - Spanish
...success of NinjaOne.This Demo Specialist position will focus on the LATAM region, and it is required to have full bilingual fluency in English, in addition to Spanish. Location - Tampa, FL - Hybrid (in office on Monday, Tuesday, and Thursday - plus additional days as...
English language skills
Full time
Work at office
Remote work
NinjaOne
Tampa, FL
2 days ago
Registered Nurse, ICU Nights - $20k sign on bonus
...based on the assessment, such as rehabilitation and nutritional services. Develops a nursing care plan for assigned patient on admission... ...with co‑workers. Must read, write and speak fluent English. Must have good and regular attendance. Approximate percent of...
English language skills
Relief
Relocation package
Night shift
Kindred.ai
Tampa, FL
3 days ago
Junior IT Engineer ID87006
...tools. - Strong problem-solving skills and a track record of executing assigned IT tasks reliably. - Upper-intermediate English level. PERKS AND BENEFITS - Professional growth : Mentorship, TechTalks, and personalized growth roadmaps. -...
English language skills
Work at office
Remote work
Visa sponsorship
Work visa
Flexible hours
AgileEngine
Tampa, FL
6 days ago
Bilingual HR Generalist in the Manufacturing Industry
...documentation, efficient onboarding, and consistent HR processes across all facilities. Fluency in English and Spanish is required to support employee communication, training, and HR service delivery. Key Responsibilities Bilingual Employee Support — Provide HR assistance,...
English language skills
Shift work
Engramec
Tampa, FL
5 days ago
AP English Literature and Composition Tutors (Instant)
AP English Literature and Composition Tutors (Instant) The Varsity Tutors Live Learning Platform has thousands of students looking for immediate online AP English Literature and Composition help nationally. As an Instant Tutor on the Varsity Tutors Platform, you'll have...
English language skills
Full time
Immediate start
Remote work
Night shift
Afternoon shift
Varsity Tutors, a Nerdy Company
Tampa, FL
14 hours ago
Client Advocate-Immigration Law
...CLIENT ADVOCATE – IMMIGRATION LAW Maney | Gordon | Zeller, P.A. Downtown Tampa, FL | Full-Time | In-Office | Bilingual English/Spanish Required WHO WE ARE Maney | Gordon | Zeller, P.A. is one of Florida's most established immigration law firms, with offices...
English language skills
Full time
Work at office
Maney Gordon Zeller, PA
Tampa, FL
5 days ago
Service Desk Analyst
...by phone, and electronically. Provide user support and customer service for University-supported applications, platforms, accounts, devices... ...updates. Assist with training and guidance for student Service Desk employees. Assist in developing and maintaining departmental and...
Full time
Temporary work
Summer work
Work at office
Visa sponsorship
Flexible hours
Afternoon shift
The University of Tampa
Tampa, FL
4 days ago
Service Desk Analyst
$29.97k - $69.01k
# Service Desk AnalystAtlantaApply for this job* Permanent* Experienced Professionals* Software Engineering* ID 549062-en\\_USChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and...
Permanent employment
Full time
Local area
Day shift
Capgemini
Tampa, FL
2 days ago
Automotive Shop Service Writer
Future Opening: Automotive Service Writer At Ice Cold Air, we take care of people. We understand that relationships are everything. Our... ...We’re seeking a skilled Bilingual Automotive Service Advisor (English/Spanish) to join our team and enhance customer experiences...
English language skills
For contractors
Work at office
Ice Cold Air Discount Auto Repair
Tampa, FL
3 days ago
Senior Business Travel Consultant - GDS - Remote
$61k - $72k
...satisfaction standard. What will you do? Provide first‑class, 7‑star service to business travelers, managing travel bookings, amendments,... ...and ticketing Have great communication skills, fluency in English, both written and spoken is essential. Are familiar with North...
English language skills
Remote job
Contract work
Fixed term contract
Work at office
Worldwide
Relocation package
Flexible hours
Shift work
Weekend work
3 days per week
Perk
Tampa, FL
2 days ago
Bilingual Clinical Receptionist
...quality care to each patient, every day. Bilingual - Fluency in English and Spanish is a plus. Travel - Can travel between our... ...patients with inquiries, scheduling, and follow-ups while promoting services through upselling. Maintain accurate patient records and...
English language skills
GEORGIA SURGICARE, LLC
Tampa, FL
5 days ago
Restaurant Dishwasher-Evening Shift
...is looking for a reliable, hard-working Bilingual Dishwasher (English/Spanish) to join our fast-paced kitchen team. You will play a vital... ...English-speaking and Spanish-speaking team members during busy service hours. Support Tasks / Apoyo General: Assist kitchen staff...
English language skills
Flexible hours
Shift work
Afternoon shift
SOHO SUSHI KENNEDY, LLC
Tampa, FL
1 day ago
Manufacturing Operations Manager
...thermoforming, rotational molding, compression molding, or extrusion blow molding , are strongly encouraged to apply. Fluency in both English and Spanish is required. Lead all aspects of plant operations, including safety, quality, production, maintenance, and...
English language skills
Relocation package
Kaizen HR Solutions, LLC
Tampa, FL
27 days ago
Patient Access Rep I - Scheduling - REMOTE | Bilingual (English/Spanish) required | (Must reside in
$18 - $20 per hour
...Qualifications: Language Requirement: Fluency in both English and Spanish (spoken and written) is required to effectively communicate... ...healthcare benefits experience helpful. ~ Excellent customer service and communication skills. ~ Must be detail oriented. ~ Able...
English language skills
Hourly pay
Full time
Remote work
Orthopaedic Solutions Management
Tampa, FL
25 days ago
Team Leader Enrollment Advisor
...stakeholders. Ability to motivate and retain a team in a high-pressure, target-driven, high-turnover sales environment. Either native English speaker or proficiency level of English competency. About us Schiller International University is a global institution with...
English language skills
Full time
Local area
Schiller International University
Tampa, FL
21 days ago
Administrative Assistant / Data Entry Clerk (Remote Work From Home)
$16 - $30 per hour
...different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant,... ...with basic PC skills Must have an internet connection Basic English written language Basic English spoken language Thank you for...
English language skills
Remote job
Hourly pay
Part time
Work at office
Work from home
Flexible hours
Jobconversion, LLC
Tampa, FL
5 days ago
Bistro Restaurant Server
...Server - Sacred Pepper (Tampa, Florida). Report to the General and Service Manager. This role requires full knowledge of food, beverage... .... Excellent interpersonal and communication skills in English. Ability to multi‑task and work well under pressure. Physical...
English language skills
Shift work
Sacred Pepper
Tampa, FL
2 days ago
Client Service Analyst IV - Bilingual English/Spanish Required
...instrumental in delivering unparalleled customer service and operational excellence, you have... ...right team.As a Client Service Delivery Analyst within JPMorganChase, you will be a key... ...improving operational efficiency.Fluent in English and Spanish languages (written, verbal,...
English language skills
Local area
JP Morgan Chase
Tampa, FL
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Apptad - Service Desk Analyst (English). Be the first to apply!