Sales Associate Keyholder

Job Title

Part-Time Retail Sales Associate Keyholder

Job Description

Express is seeking a Part-Time Retail Sales Associate Keyholder to join our team at Gurnee Mills. The Part-Time Sales Associate Keyholder provides a great in-store shopping experience for our retail customers and executes opening and closing procedures.

Key Responsibilities

Performs opening and closing procedures such as balancing registers, preparing deposits, and activating the security system

Performs overrides at checkout as needed

Maintains a clean and organized sales floor, checkout, fitting room, and stockroom to ensure the store is safe and inviting to customers

Follows company policies and procedures to ensure the safety of all our associates and customers

Assists with product launch changes according to the company SOP

Delivers on all aspects of the customer experience model

Processes transactions quickly and accurately, reducing the customer's wait time

Positively resolves customer service-related issues as they arise and determines a resolution or escalates further, communicating all issues and resolutions to Store Management

Drives credit and loyalty member programs by explaining benefits and encouraging customers to participate.

Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

Education: High School or Equivalent

Years of Experience: 0-2 of relevant job experience - minimum 6 months

Proficient in use of technology (iPad, registers)

Meets defined availability criteria, including nights, weekends and non-business hours

Meets physical requirements

Critical Skills & Attributes

Previous retail experience preferred

Customer service skills and ability to interact with customers

Strong verbal and written communication skills specifically with customers, sales leadership team and associates

Demonstrated collaborative skills and ability to work well within a team

Benefits and Compensation

PHOENIX offers a range of benefits to help protect full-time associate's health and long-term financial security including:

Medical, pharmacy, dental and vision coverage

401(k) and Roth 401(k) with Company match

Merchandise discount

Paid Time Off

Parental leave for new moms and dads

For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.

Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.

Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.

Pay Range

$15.00 - $22.20 per hour

Closing

Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call View phone number on click.appcast.io and say 'Associate Relations' or send an e-mail to View email address on click.appcast.io and let us know the nature of your request and your contact information.

Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.