East IFM Lead

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Transform at JLL as a regional IFM Lead on a global client account in our consumer goods and services vertical! Our client is the world's largest advertising and communications holding company at their north American headquarters in lower Manhattan. Location: New York, NY 10007 Work Schedule: Onsite, Monday-Friday 8:30 AM to 5:30 PM Travel requirements: 25% travel required to client sites in region Reports to: Account Director Estimated base salary for this position is: $145,300 - $178,100 What this job involves: As the FM Operations Lead – Workplace Services for a client account in our consumer goods and services vertical, you will serve as a senior subject matter expert, responsible for driving operational excellence, legislative compliance, and innovation across a portfolio of creative campuses. In this senior professional role, you will leverage your in-depth technical knowledge to act as the primary operational advisor, guiding and mentoring site-based teams to successfully implement the new global Target Operating Model (TOM). You will work independently to solve complex operational challenges, ensure the application of Industry Best Practice, and deliver a wide range of activities that ensure exceptional customer experience. What your day-to-day will look like: Act as the senior operational subject matter expert for a portfolio of campus Facilities Managers, providing in-depth technical guidance and mentorship to drive the consistent implementation of the global Target Operating Model (TOM). Provide expert analysis and strategic oversight of regional financial performance, partnering with site leaders to develop budgets, identify cost-optimization strategies, and ensure adherence to the GMP commercial model. Offer technical expertise and guidance to site teams on Building Management Systems (BMS), PPM schedules, and asset management, ensuring Industry Best Practices are understood and implemented. Provide expert guidance on EHS standards and legislative compliance, supporting internal and external audits to ensure portfolio-wide adherence and a safe working environment. Independently plan and lead complex regional initiatives, troubleshooting and resolving a wide range of operational issues to ensure the seamless delivery of integrated facilities management services. Champion the use of JLL’s technology stack, leveraging platforms like Corrigo and Azara AI to analyze complex data, identify key performance trends, and recommend innovations to enhance service efficiency. Collaborate with a broad group of stakeholders, including regional Workplace Experience and Engineering leads, to ensure a fully integrated service delivery and a superior campus environment for the client. Required Qualifications: Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field. 8+ years of progressive experience in integrated facilities management or corporate real estate, with demonstrated expertise in managing a multi-site portfolio. Advanced knowledge of IFM principles, including hard and soft services, vendor management, and operational best practices in a complex, client-focused environment. Proven ability to utilize analytical and problem-solving techniques to understand and resolve complex operational issues with creative solutions. Strong financial acumen, with experience in budget oversight, financial analysis, and developing cost-control strategies within a contractual framework. Excellent interpersonal and communication skills, with a demonstrated ability to influence stakeholders, provide guidance to colleagues, and build strong partnerships. Ability to work independently and manage a wide range of complex activities with minimal supervision, exercising independent judgment to achieve results. Preferred Qualifications: 10+ years of comprehensive IFM experience, ideally within a global account model for a creative or technology-focused client. Direct experience working with Guaranteed Maximum Price (GMP) or similar at-risk commercial structures. Experience leading large-scale projects or programs, such as new service model implementations or technology rollouts. High proficiency with CMMS platforms (e.g., Corrigo) and BI/analytics tools. Industry certifications such as CFM, FMP, or PMP, as well as relevant EHS certifications (e.g., NEBOSH, IOSH, or CSP). Demonstrated experience in a role requiring significant mentoring and providing expert guidance to operational teams without direct supervisory authority. Please submit your application with an updated resume, location, and contact information. If you're a current JLL employee, please apply using the Internal Career Site. #FMjobs This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 145,300.00 – 178,100.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site –New York, NY If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.