IT Service Desk Manager: Lead Incident & Support Excellence

Talos Energy

Talos Energy LLC is seeking an IT Service Desk Manager to oversee the daily operations of the IT Helpdesk in Houston. This role involves managing a team of six, ensuring effective incident management, request fulfillment, and problem resolution to enhance user experience. The ideal candidate should have over 5 years in IT service delivery, strong customer service skills, and knowledge of ITIL processes. The position focuses on continual improvement, communication, and collaboration with cross-functional teams. #J-18808-Ljbffr

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Vacancy posted 14 hours ago

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