IT Support Engineer

Job Description

Job Description

Job Type: Direct Hire
Location: Houston, TX
Pay Range: $60,000–$80,000 (DOE)
Schedule: Standard business hours; occasional flexibility for after-hours maintenance or urgent incidents
Employment Model: Fully onsite at client location

Job Summary

We are seeking a hands-on IT Support Engineer to provide dedicated onsite support at a Houston-based client location. This role blends end-user support with infrastructure troubleshooting , including networking, identity systems, and workstation support.

The ideal candidate is confident working onsite, comfortable supporting users face-to-face, and experienced with firewalls, switching, wireless, VMware, and Microsoft cloud identity . You will be the primary technical resource onsite while collaborating with remote engineering teams for escalations.

Key Responsibilities

• Provide onsite desktop and end-user support across Windows and macOS environments, including break/fix, peripherals, printing, AV/conferencing basics, and workstation setup
• Own onsite incident triage and resolution; document work thoroughly in the ticketing system
• Coordinate and escalate issues to remote teams when elevated access or specialized expertise is required (network, servers, firewalls, Microsoft 365/Azure, cybersecurity)
• Support identity and access management tasks such as account provisioning, MFA, password resets, and group membership changes
• Deliver a high-touch customer experience through clear communication, expectation-setting, and follow-up
• Identify recurring issues and contribute to root-cause analysis and long-term remediation
• Maintain a professional onsite presence and build strong rapport with end users and stakeholders

Qualifications
Required

Candidates must meet ALL of the following to be considered:

Infrastructure Experience

• Hands-on experience configuring Palo Alto or Cloudflare firewalls

• Experience with Aruba networking equipment (switching and/or wireless)

• Experience configuring Dell, Aruba, or Cisco switches (VLANs, trunk ports, routing)

• Experience using SolarWinds or similar enterprise monitoring tools

• Experience supporting VMware ESXi/vSphere environments

  Cloud & Identity

• Experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, licensing)

• Experience with Azure/Entra ID (MFA, Conditional Access, identity lifecycle)

End-User Support

• 3–5 years of desktop/helpdesk/field support

• Experience supporting users onsite in a business environment

• Strong troubleshooting skills across Windows OS, networking, identity, and endpoints

• Experience with device deployment, imaging, onboarding/offboarding

• Excellent communication and customer service skills

• Ability to work 100% onsite in a customer-facing environment

Preferred

• Experience with Cohesity , Veeam, or other enterprise backup platforms
• Experience with ConnectWise or other MSP ticketing systems
• Experience in an MSP or multi‐client environment
• PowerShell scripting or automation experience
• Certifications such as Network+, Security+, CCNA, Azure Administrator, VMware VCP
• Experience with endpoint management tools (Intune, Workspace ONE, JAMF, etc.)
• Exposure to SIEM, EDR, or cybersecurity tools

Job#2201

Agency 8 is a Recruiting and Staffing company that specializes in filling business-related positions. Agency 8 is positively impacting the lives of our employees, clients and communities. Founded in 2008, as a woman-owned historically underutilized business Texas HUB. We have grown tremendously in the last few years due to our innovation in recruiting technology and exceptional customer service. Learn more about us and our mission to improve the lives of our employees, clients and communities by visiting our social media pages.

Company Description

Agency 8 is a Recruiting and Staffing company that specializes in filling business-related positions. Agency 8 is positively impacting the lives of our employees, clients and communities. Founded in 2008, as a woman-owned historically underutilized business Texas HUB. We have grown tremendously in the last few years due to our innovation in recruiting technology and exceptional customer service. Learn more about us and our mission to improve the lives of our employees, clients and communities by visiting our social media pages.