Senior IT Engineer

Salary: $74,880 - 83,200 per year Requirements:

• Proven experience in desktop and technical support, preferably in a managed services environment
• Strong knowledge of Windows, Mac OS, and Linux operating systems
• Strong experience with Office 365 and Outlook
• Excellent customer service skills and a focus on client satisfaction
• Ability to explain complex technical information clearly to non-technical users
• Strong problem-solving skills and attention to detail
• Familiarity with Cisco Meraki firewall management and VPN technologies is a plus
• Relevant certifications such as CompTIA A+, Security+, Network+, or equivalent are preferred
• At least 3 years of IT support experience is preferred
• Microsoft Office Specialist certification is required
• Microsoft Certified: Azure Fundamentals certification is required
• Microsoft Identity and Access Administrator Associate certification is required
• Ability to commute to or relocate to Irvine, CA 92602 before starting work is required

• We provide advanced technical support for desktop, server, and network issues, working toward timely resolution
• We manage and maintain Windows and Mac OS environments
• We administer, troubleshoot, and maintain Windows-based servers
• We manage Active Directory, group policies, and file and folder permissions
• We troubleshoot and manage Microsoft 365 services, including Exchange Online, SharePoint, and OneDrive
• We implement and manage cybersecurity protections, including EDR, MDR, ITDR, encryption, VPN configurations, and email security solutions
• We use Autotask and Datto to track tickets, issues, and alerts
• We configure, install, and support enterprise applications such as QuickBooks, SolidWorks, Adobe, and BlueBeam
• We communicate with clients to understand their IT needs and provide tailored solutions
• We conduct regular system audits to support performance and security compliance
• We handle technical and cybersecurity escalations from junior staff
• We stay current with technology trends and recommend improvements to client systems

• Active Directory
• Azure
• Cisco
• Firewall
• Support
• Linux
• Microsoft 365
• Network
• Office 365
• Security
• SharePoint
• VPN
• Windows
• Cloud
• DevOps

More:

We are TechHeights, a managed IT services company in Orange County supporting small and mid-sized businesses with managed services, cybersecurity, and compliance solutions. Our mission is to empower clients through innovative technology and exceptional service. As a Senior IT Specialist, you will deliver technical and cybersecurity support, troubleshoot complex issues, and serve as an escalation point for our internal helpdesk. This is a full-time, in-person role in Irvine, California, with pay of $36–$40 per hour. Benefits include a 401(k), health insurance, and paid time off.

last updated 39 week of 2026