Director of Event Planning and Operations

Job Information Job Number 26086471 Job Category Event Management Location 1900 5th Ave, Seattle, Washington, United States, 98101 VIEW ON MAP Schedule Full Time Position Type Management Pay Range $134,000- $174,000 annually Bonus Eligible Y Job Summary Manages event management functions and staff on a daily basis, including the departments of Event Planning, Banquets/Catering, Event Service and Event Technology (Destination Management, if applicable). The position has overall responsibility for executing all property events with a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. It ensures the team maximizes revenue opportunities by up‑selling and accurately forecasting catering and group room events. The role is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department. Candidate Profile Education and Experience High school diploma or GED; 4 years of experience in event management, food and beverage, sales and marketing, or related professional area. OR two‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the same areas. Core Work Activities Managing Event Planning Operations Leads execution of activities to support the Event Management strategy. Works with direct reports to review scheduled events and event complexity to avoid potential service challenges and failures. Ensures the property is apprised of all groups that will impact property operations. Ensures meeting space and corresponding heart‑of‑the‑house areas are cleaned and maintained. Ensures furniture and equipment is maintained and inventory levels are kept in accordance with corporate guidelines. Leads the catering menu development process. Works with the culinary team to ensure compliance with food handling and sanitation standards. Oversees turned opportunities’ function space and group room blocks. Maintains inventories to maximize customer satisfaction and revenue opportunities. Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Reviews property‑specific event operations annually and makes appropriate adjustments. Consults with customers to determine objectives and requirements for events such as meetings, conferences, and conventions. Works directly with high‑profile and high‑revenue groups to ensure an excellent customer experience for all customers. Leading Discipline and Department Teams Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. Communicates vision for service delivery in Event Management to ensure guests are serviced from arrival to departure. Assigns all events turned over to the Event Planning team (if no DEP). Manages customer budgets to maximize revenue and meet customer needs. Champions all standards, policies and procedures (PPM, Core Deliverables, SOPs, LSOPs, etc.). Ensuring and Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Managing the Sales and Marketing Strategy Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and increase additional revenue opportunities for the property. Conducting Human Resources Activities Works with Human Resources to ensure compliance with all applicable laws and regulations. Ensures that regular, ongoing communication is happening in all areas of event operations. Reviews staffing levels to ensure that guest service and operational needs are met. At Marriott International, we are dedicated to being an equal‑opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Full‑time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, and educational assistance. Washington Applicants Only Employees will accrue paid sick leave, 0.04359 PTO balance for every hour worked and be eligible to receive a minimum of 7 holidays annually. #J-18808-Ljbffr Westin Hotels & Resorts