Lead Business Ops Mgr

Job Posting Title:

Lead Business Ops Mgr

Req ID:

Job Description:

We Power the Magic! Thats our motto at Disney Experiences Tech nology (DXT) . Our team creates world-class immersive digital experiences for the Companys premier vacation brands. We deliver experiences to consumers through Disneys Parks & Resorts worldwide Disney Cruise Lines and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digitally led initiatives across the Attractions & Entertainment Food & Beverage Resorts & Transportation and Merchandise lines of business as well as other initiatives such as Hey Disney!

The Lead Business Operations Analyst is a seasoned subject matter expert who drives operational excellence across Disney Experiences by translating complex business needs into clear actionable insights and this lead role you will connect data processes and people to support technology-enabled initiatives that enhance guest and consumer experiences across theme parks resorts cruise retail and other lines of business. You will serve as a trusted partner to leaders and teams ensuring decisions are grounded in robust analysis and aligned with strategic priorities .

Manages and oversees all aspects of a program to ensure it is completed on-time and within budget. Has overall responsibility for managing scope cost schedule internal staffing and outside vendors and contractual deliverable . Prepares reports for upper management regarding status of program.

What Youll Do

• Manages activities related to the organizations strategic plans including analyzing data driving operational reviews in support of business medium/long-term planning liaising between the senior executives and broader organization and ensuring stakeholder buy-in through a design-centric approach working cross-functionally across teams developing goals executing strategic initiatives policy design and optimizing and integrating business processes.

• May encompass design strategy in budgeting and logistics responsibilities where needed.

• Leads change management and ensure business readiness minimizing disruption.

• Develops deep business domain expertise and may identify subject matter experts in support of multi-functional efforts in process improvement data capture and analysis infrastructure/technology support etc.

• Role typically serves as key partner between the technology leader and the organization to shape and deliver technology needs ensuring business value is captured recognized & optimized.

• Deliver results in the form of operational instruction project plans dashboards.

Required Qualifications & Skills

• 7 years of experience in business analysis strategy project management or related field .

• Comfortable experimenting with and adopting AI tools to continuously improve efficiency effectiveness and ways of working.

• Strong problem-solving and critical thinking skills with the ability to connect analysis to enterprise priorities.

• Proven a bility to synthesize complex cross-functional information into actionable insights for executive an d senior stakeholders.

• Experience developing frameworks narratives and visuals that influence senior leaders and drive alignment .

• Comfortable manag ing multiple priorities in a fast-paced high-visibility environment.

• Experience improving broad sweeping processes with multiple key stakeholders and varying criteria.

• Strong communication skills with the ability to work with both technical and non-technical stakeholders.

Preferred Qualifications

• Exceptional storytelling and visualization skills proven ability to transform complex analysis into clear engaging presentations for executives.

• Background in Technology or experience working closely with financial & strategy teams .

• Familiarity with project management methodologies including tools such as JIRA and Confluence.

• Experience with AI (e.g. Cursor Claude) and automation tools (e.g. Power Automate) .

Education

• Bachelors degree in Business Finance Technology Data Analytics or related field .

Preferred Education

• Masters degree in Business Administration Finance Technology related field or equivalent work experience.

The hiring range for this position in Florida is $117800.00-$161900.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidates geographic region job-related knowledge skills and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package in addition to the full range of medical financial and/or other benefits dependent on the level and position offered.

Job Posting Segment:

DX Technology

Job Posting Primary Business:

Emerging Tech & Data

Primary Job Posting Category:

Business Operations

Employment Type:

Full time

Primary City State Region Postal Code:

Orlando FL USA

Alternate City State Region Postal Code:

Date Posted:

Required Experience:

Manager