Member Services Representative, AACU Financial Wellness

Member Services Representative

Join our American Airlines family and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job:

Serves as a key member of the Financial Wellness team by delivering exceptional member service, coordinating financial wellness programs and educational initiatives, supporting department operations, and enhancing member engagement through technology, outreach and operational excellence.

What you'll do:

• Assist with member engagement across email, phone, and digital platforms
• Coordinates outreach campaigns for financial wellness programs
• Effectively coordinates appointments between members and Counselors
• Conducts basic Credit Report and Budgeting interviews with members
• Support financial coaching referrals from frontline employees
• Processes incoming and outgoing mail
• Maintain program dashboards, files and reports
• Identify trends and recommend process improvements
• Tests new technology, system releases and digital tools
• Provides information about Credit Union products and services
• Help maintain online educational resources and digital content
• Supports the webinar program by hosting, presenting, managing attendees, polls, chat and post-event follow-up
• Monitor inventory and place orders for office supplies
• Attend and support credit union sponsored events
• Ensures awareness of all department functions and duties to provide proper support and coverage
• Performs other duties as assigned

All you'll need for success:

Minimum Qualifications- Education & Prior Job Experience:

• High school diploma or GED
• Must pass applicable American Airlines pre-hire compliance checks
• Must have an acceptable credit history, which will be verified

Preferred Qualifications- Education & Prior Job Experience:

• Previous banking or Credit Union experience
• Previous customer service experience
• Have or be willing to obtain the Credit Union Certified Financial Counselor (CCUFC) designation

Skills, Licenses & Certifications:

• Proficient in Microsoft 365 applications (Word, Excel, PowerPoint, Teams and Outlook) with the ability to quickly learn new technology platforms and software
• Exceptional member service and relationship building skills with a commitment to delivering a positive member experience
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Excellent verbal and written communication skills.
• Fluency in English is required. Bilingual in Spanish is preferred
• Ability to work independently while collaborating effectively with cross-functional teams
• Self-motivated with a continuous improvement mind-set
• Demonstrated attention to detail with the ability to maintain accurate records
• Ability to analyze basic data and prepare reports to support department goals and performance metrics
• Ability to maintain satisfactory performance, attendance and professionalism

What you'll get:

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Reach 365 destinations on more than 6,800 daily flights across our global network
• Health Benefits: Access to health, dental, prescription and vision benefits on day one
• Wellness Programs: Tools, resources and support to help you be the best version of yourself
• 401(k) Program: Available upon hire with employer contributions after one year
• Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey?