Call Center Agent-Outbound

Call Center Agent- Outbound

Hours: Vary Monday through Friday Salary: $14.00 Hourly Benefits available after 60 Days for Full-Time Employees

About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.

Summary of Position

We are looking for customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Make consistent outbound calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, and adhering to all company policies and procedures

Job Duties / Responsibilities / Essential Functions

• Conduct, update/gather Farm Journal customer database demographic information via telephone accurately and in a timely.
• Apply new/renewal subscription order information to individual subscription records.
• Be versatile with various programs/projects for updating appropriate information.
• Conduct, update/gather, and enter by way of various projects with accurate information.
• Other duties as assigned.
• Phone: Minimum 30 dials per hour (it is expected fewer dials with increased updates, but more dials with decreased updates)
• Phone: Dial continuously without excessive time (1+ minutes) between dials
• Follow the provided scripts for the current call list
• Maintain quality assurance standards as set forth
• Phone: Minimum 97% accuracy of information gathered and entered.
• Meet and maintain production standards for Outside projects
• Minimum 30 dials per hour
• Minimum 97% accuracy of information gathered and entered.
• Record details of inquiries, comments, and complaints
• To keep staff informed of any system changes or problems
• To work scheduled hours (97+% of scheduled hours)

Required Knowledge /Skills / Abilities / Qualifications

• Clear, professional, and friendly voice
• One year of previous Call Center Experience
• High-Level People Skills, Active Listening Skills, and Strong Communication Skills
• Outstanding attendance and punctuality
• Sales experience is preferred
• High School diploma or GED
• Basic Computer Skills and computer literacy are a must

***Experience in an Outbound environment***

WAH Requirements:

• PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
• Hard-wired high-speed internet connection (ethernet cable)
• USB-connected Headset
• Webcam
• Quiet, dedicated place to work free from distractions, including pets and children.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.