General Manager

General ManagerThe General Manager has the primary role in directing hotel operations to ensure smooth daily functions. This position oversees all departments within the property to optimize efficiency, profitability, and the guest experience. The General Manager works closely with other leadership positions such as the Operations Manager, F&B Director and Executive Chef to execute the company's vision and provide exemplary experiences to all guests.This job description is a summary of duties and by no means an all-inclusive list.Provide follow-up and guidance to department leadership dailyFoster a positive work environment, motivate staff, and provide leadership to department heads.Develop and manage budgets for each department, monitor revenue, analyze financial reports, and identify areas for cost optimization.Communicate the property departmental budgets to ensure all department managers are aware of the budgetary guidelines set forth.Heavy employee management involvement including interviewing, hiring, terminations, disciplinary action, performance reviews, training and schedulingAddress scenarios including injury, conflict, complaint or any other cause for incident reports in a timely, thorough fashion under the company's policy and procedure guidelinesSchedule and lead the operations, safety and departmental meetingsConduct thorough inspections of work areas relating to safety and efficiency – communicate issues promptly and work to find resolution (opening and closing walk-through of property included)Maintain communication between all departments every day to ensure optimal performance and vendors as neededExpediently manage/respond to guest complaints and inquiries in a professional manner – this includes in response through email, phone or in personEnsure adherence to all local regulations, licensing requirements, and hospitality industry standards.Understanding of financial statements, budgeting, and revenue management strategies.Assist in setting department goals and improving or creating incentive programsComplete month end duties as assigned by the corporate office; ensure Dept leadership completes their EOM duties, review before submitting to corporateRun reports and/or create summaries relating to property revenue performance, rate audits, ADR performance, etc.Clear and effective communication with guests, staff, and management to address concerns and convey information.Compile and present monthly P&L reviews for the property, as well as assessing mid-month performance and projections.Ensure all administrative tasks such as coding and submitting invoices, scheduling by department, and expense/purchasing analysis are done in a timely, weekly basis.Oversee and assist in executing special events such as holiday buffets, celebrations, etc.Other duties as necessarySpecific Job Knowledge, Skill and AbilityMust have experience with the following software and internet programs: Toast, Great Plains, Outlook/Microsoft Office applications, and StayNtouch (similar cloud-based PMS)Familiarity with labor laws and California-specific employment laws.Ability to read, write and speak the English language fluently to interact with employees. Strong written and verbal communication skillsBasic mathematical skills to complete reports and working knowledge of financial statements.Be able to maintain strict confidentiality regarding relevant employee / company mattersEducationBachelors' degree in relevant field preferredExperience5 + years of relevant experienceLicenses or CertificatesValid drivers' licenseCertified Hotel Administrator (CHA) - preferredThis venue is operated by Eat.Drink.Sleep. In return, we offer competitive wages and caring, attentive management personnel. Employees are eligible for generous discounts at all venues operated by Eat.Drink.Sleep.The Padre Hotel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Padre Hotel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.