Early Intervention Service Coordinator

Do you want to make a meaningful difference in the lives of children and families? Do you have great technical and people skills and want a job where you can learn something new every day? The Children & Family Services Department at Community Connections, Inc  is seeking an Early Intervention Service Coordinator to provide case management to children birth to three years old with developmental challenges and their families. An ideal candidate will possess computer and database experience, but most importantly, a desire to work with families in their homes and via computer or phone to ensure that their children reach their full potential. This position requires someone who understands child development, can multi-task, be a good listener, and help families process their concerns that their child may or does have a developmental delay. We are willing to train an individual who pays close attention to detail, is self-motivated, and meets deadlines. Bi-lingual and multicultural experience are ideal but not required. If you have the desire to work with a team of professionals dedicated to supporting families with young children, please complete an application. This position is full-time (30-35 hours/week) and starts at $22.05 per hour with benefits.

Full-Time benefits include medical insurance available for purchase with employer contribution; dental and vision available for purchase; life insurance paid by employer; 401K participation after 12 months of employment and 1,000 hours worked within those 12 months; Aflac and LegalShield available for purchase; paid company holidays; Employee Assistance Program (EAP); unlimited PTO. Accepting applications until position is filled. EOE

Title: Early Intervention Service Coordinator

Reports To: Director of Children and Family Services:

FLSA: Hourly/Non-exempt Full-time (30-35hours/week)

Location: Hybrid Position based out of Pagosa Springs, CO

Hourly Rate: $22.05

Job Summary: This role provides Service Coordination for the EI Program supporting children birth – 3yo with developmental challenges and their families. EI families are located primarily in Archuleta County, with occasional families in Eastern La Plata County. Communication is conducted in-person and via phone/videoconferencing.

Job duties:

• Be the initial communication with referred families
• Scheduling and coordinating evaluations of referred children
• Scheduling and facilitating Individualized Family Service Plans
• Working with families to understand their needs and providing referrals to assist in meeting them
• Checking in at least monthly
• Working with providers to ensure expected service delivery
• Ensuring all documentation is entered accurately in the state database and Community Connections Electronic Health Records System
• Must be willing to complete online trainings required by the state
• Service Coordinator caseload is approximately 15-25 families

Responsibilities:

• Be responsive to individuals needs of clients and families
• Participate in state-wide Early Intervention Service Coordination Training, IFSP Training and other Early Intervention trainings
• Communicate with parents referred to Early Intervention and be able to explain the Early Intervention philosophy and model
• Follow HIPAA and other procedural safeguards to ensure confidentiality for families and providers
• Carry a case load of children as assigned by the Director of Children and Family Services
• Work with Early Intervention evaluators and families to schedule evaluations of referred and enrolled children
• Facilitate IFSP meetings for families enrolled in EI
• Monitor implementation of the IFSP
• Assure all procedures and related documentation are completed for all families in accordance with state timeline requirements throughout the program (including referral, evaluation, service planning and delivery and transition).
• Participate in Trans-disciplinary teaming meetings with providers
• Work directly with supervisor to assist in the development and ongoing changes of policies and procedures
• Demonstrate knowledge about resources in the community and share this with families as appropriate
• Assist families with transition when their child leaves Early Intervention
• Assist in carrying out Federal Assurances
• Other related duties to support the Early Intervention program

Core Competencies:

• Customer Focus
• Communication and Emotional Finesse
• Accuracy
• Organization
• Priority Setting
• Process Management
• Time Management

Knowledge and Abilities:

• Customer service abilities
• Understanding child development, delays/disabilities, and how each impacts families
• Understanding evaluation and assessment processes
• Ability to prioritize and schedule cooperatively
• Strong computer skills and knowledge of data entry
• Ability to meet families' schedules
• Ability to form rapport with families and understand and meet their needs
• Ability to collaborate with community partners to meet families' needs
• Ability to record information gathered while conversing with providers and families
• Must be highly organized and self-motivated
• Ability to commute for business, when needed. If driving, must possess a drivers’ license in the state they reside and current auto insurance
• Satisfactory completion of all background checks and references, including Motor Vehicle Record is required***

Qualifications: Must hold a B.A or Master's in a related field or at least 5 years' experience working in the human services field with families, children and/or adults, or some combination of education and experience appropriate to the requirements of the position. Must demonstrate proficiency in Microsoft Word, using databases, with skills in general computing and Windows operation.

Physical Demands of the Job: These essential tasks may be performed with or without accommodations or assistive technology. Employees in this position may spend significant hours on the computer writing and corresponding. The employee must be able to read text on the computer and paper documents. Communicating with clients via email, letters and telephone are required. An employee in this position will use a laptop computer and may also have documents and files that they will need to transport within and outside the office. The employee will be required to travel to meet families in their homes, travel to meetings, training, and other community activities within the region of Southwest Colorado, with the possibility of occasional travel within Colorado or out of state to training or conferences.

*** Please consult Human Resources for questions regarding specific criminal convictions and/or traffic violations that may preclude employment.