Customer Service Representative I

Job Description

Job Description

At Kelly® Science, Engineering, Technology & Telecom (SETT), we’re passionate about helping you find a job that works for you. We’re hiring a  Customer Service Representative I for a long-term opportunity in  Norton Shores, Michigan .

Customer Support Representative I
Day Shift: Mon – Fri 8:00am – 5:00pm
Onsite: Norton Shores, Michigan
Hourly Pay: $18.00/hr W2
Enhanced Benefits (medical, dental, vision) + paid holidays & vacation

The Frontline Customer Service Team manages the customer experience. Tasks include customer service, quoting, order entry, logistics, and sales order prioritization. Daily and weekly reporting is required to monitor the health of the business.

Responsibilities:

• Working within a group inbox to provide timely responses to customer orders, RFQ’s and all other inquiries.
• Professional communication with customers, both internal and external, via phone and email.
• Prioritizing customer response by level of urgency.
• Checking inventory daily for incoming repair parts and owed cores from customers.
• Checking Open Order, E-stock, RMA, Core and Add Bill reports daily to ensure parts are processing properly through every step.
• Researching and requesting additional information as necessary from customer, SAP (order entry/MRP system) or digital/physical files.
• Customer Core Management: Enter repair management orders, track, monitor, and send repair status updates, issue repair quotes, and facilitate the return of customer’s part to the customer or provide an exchange unit.
• Front to back order entry, processing and final delivery to end customer.
• Coordinating with Lead, Supervisor, Manager and Client on daily escalations, as required.
• Coordinate with Vendor Representatives and Inventory Planners for part repairs and purchases.

Requirements:

• Excellent verbal and written communication skills.
• Computer literacy required in Microsoft Office Suite, experience in CRM and SAP is a plus.
• Strong Microsoft Excel background required.
• Strong customer service background required in an industry that moves parts.
• Must have strong attention to detail and exhibit excellent organizational skills.
• Ability to work under deadlines in a fast-paced work environment.
• Logistics or Inventory Management experience preferred.
• Completed High school diploma or GED is required.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Find what’s next with Kelly®.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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