Insurance Product Manager

Insurance Product Manager

Shape the future of pet insurance at Pets at Home! We're building something new. As part of Pets at Home's ambitious new pet insurance business, we're looking for an experienced Insurance Product Manager to help create market-leading products that deliver great outcomes for pet owners while driving sustainable commercial growth.

About the Role

Working within our Product & Underwriting team, you'll own the full product lifecycle, from identifying opportunities and developing new propositions through to optimising in-life performance. You'll collaborate closely with Pricing, Underwriting, Digital, Marketing, Customer Operations and Data teams to ensure our products remain competitive, compliant and customer-focused. This is a unique opportunity to join a growing business at an exciting stage of its journey, where you'll have the autonomy to influence strategy, challenge convention and make a visible impact. The role offers remote working with occasional travel.

Key responsibilities will include:

• Owning and optimising the performance of our pet insurance portfolio, balancing growth, profitability and customer value
• Leading the development and launch of new products, features and enhancements
• Using customer, market and competitor insights to shape innovative propositions
• Partnering with Pricing and Underwriting teams to support portfolio performance and fair value outcomes
• Driving data-led decisions through trading reviews, performance analysis and customer feedback
• Leading cross-functional teams to deliver product initiatives from concept through to implementation
• Ensuring products meet FCA requirements, Consumer Duty expectations and internal governance standards

About You

Proven product management experience within insurance, ideally personal lines or pet insurance

Strong commercial acumen with experience delivering profitable growth

Sound understanding of FCA regulation, Consumer Duty and product governance

Excellent analytical skills with the ability to turn complex data into actionable insight

Experience influencing stakeholders and leading cross-functional delivery

A resilient, adaptable mindset and the confidence to thrive in a fast-paced, evolving environment

Why join us?

At Pets at Home, we're on a mission to become the world's best pet care platform. Our new insurance business offers the chance to be part of a growing, entrepreneurial team backed by one of the UK's most trusted pet care brands. You'll enjoy the opportunity to shape products that genuinely improve the lives of pets and their owners while helping build a business from the ground up. If you're passionate about creating outstanding insurance products and want to play a key role in our future growth, we'd love to hear from you!

Pets just see people. They aren't biased and they don't discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!