Human Resources Service Desk Coordinator

Human Resources Service Desk Coordinator Perdue Farms is a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work‑life balance, we’re committed to helping our team members thrive. That's Perdue. Job ID 80129 | Job Category Human Resources | Salisbury, Maryland, United States Summary Deliver a best‑in‑class employee experience by serving as the front line of HR support for associates across the organization. As an HR Service Desk Coordinator, you will manage and triage inquiries through the OneSupportHR system, provide timely and accurate guidance on HR programs and policies, and ensure every request is handled with care and professionalism. You will partner closely with HR teams to resolve complex matters, streamline service delivery, and continuously improve the support experience. This role is ideal for a customer‑focused problem solver who thrives in a fast‑paced environment and is passionate about helping people while driving efficient, high‑quality HR operations. Responsibilities Receive, review, and respond to HR requests submitted via OneSupport‑HR ticketing system. Triage and prioritize tickets based on urgency, complexity, and established service‑level agreements (SLA). Provide Tier1 level support to general HR requests. Resolve HR inquiries related to associate data changes and general HR processes. Escalate complex requests or sensitive issues to an HR Specialist. Document all interactions, actions taken, and resolutions in the ticketing system to ensure a complete case history. Deliver a consistent, professional, and customer‑centric experience. Maintain confidentiality and handle sensitive information in accordance with company policy and applicable laws. Collaborate closely with HR Specialists and other HR teams to ensure seamless service delivery. Identify trends, recurring issues, and opportunities for process improvements. Contribute to the development and maintenance of HR knowledge base articles (step‑by‑step guides). Participate in team meetings, training, and cross‑functional initiatives as needed. Qualifications High School Diploma. 1-3 years of experience in HR administration, customer service, or a shared services environment. Strong customer service and communication (written/verbal) skills, with an ability to explain things simply and patiently. Ability to multitask and work efficiently in a fast‑paced setting. Preferred Education and Experience Associate’s or Bachelor’s degree. Proficiency with HRIS system software, experience with ticketing systems. Physical Requirements and Environmental Factors Position is mostly sedentary but may require occasional moving to other offices or buildings. May need to move light equipment or supplies from one place to another. May need to access files, supplies and equipment. Work activity is in an office, open‑partitioned, cubicle environment. EEO Statement Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Salary and Benefits This position has a target wage of $26.00 - $39.25 per hour, based on shift, experience and qualifications with annual bonus available (variable depending on performance). Overtime may be available. In addition to hourly wages, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vision, life insurance, optional group life insurance, short‑term and long‑term disability protection, flexible spending accounts and paid time off. Schedule Monday through Friday, 8:00am-5:00pm #J-18808-Ljbffr