Field Service Technician

Job Description

Job Description

Position Overview
A Field Service Technician will diagnose, troubleshoot, and repair industrial ink jet, vision, paper-handling and other systems. The Field Service Technician provides critical on-site and remote support to new and existing clients within, and at times beyond, an assigned territory. The position uses strong technical problem-solving skills and ability to deliver exceptional customer service. It requires regular regional travel and occasional overnight stays.

Essential Responsibilities

• Technical Service & Repair: Perform on-site and remote diagnosis, troubleshooting, configuration, and mechanical/electrical repairs on industrial print and mail automation equipment.
• Installation & Training: Set up new systems at customer locations and train operators on proper equipment operation and routine maintenance.
• Inventory & Asset Management: Manage assigned parts inventory, coordinate supply chain needs with headquarters, and identify replacement parts accurately.
• Documentation: Complete service tickets, document parts used and labor hours, and secure customer sign-offs upon job completion.
• Travel Coordination: Efficiently arrange personal field travel, manage overnight accommodations, and submit expense reports on time.
• Collaboration & Culture: Partner with Sales Executives, Field Peers, OAM Team Members and Original Equipment Manufacturers (OEMs) while championing a positive, collaborative company culture.
• Train & Mentor Others: Assist in onboarding and on-the-job training for new and existing team members for core role responsibilities, customer requirements, and standard operating procedures (SOPs).
• Execute Special Projects : To include system installations, equipment upgrades, and site retrofits, ensuring all work is completed safely, on schedule, and according to technical specifications. (Projects may be continuous, overlapping, or intermittent).

Required Education, Experience, Skills and Qualifications

· Education: High school diploma, GED, or equivalent required.

· Experience: 3+ years of field engineering or electro-mechanical repair experience, ideally focusing on printing equipment, presses, automated transport systems, or paper-flow mechanics. Packaging and Mail Industry experience, preferred.

• Technical Diagnostic Skills: Strong ability to troubleshoot root causes of mechanical and electrical failures to minimize customer downtime.
• Digital Literacy: Proficiency using smartphones, tablets, computers, and the Microsoft Office Suite (Word, Excel, Outlook). Basic knowledge of AI and ability to increase comprehension as demands increase. Knowledge of relational databases is a plus.
• Communication: Clear, professional verbal and written communication skills for direct interactions with customers, vendors, and internal teams.
• Learning Agility: Willingness and ability to lean and grow as equipment configurations change, new equipment lines are added, diverse and technical products are incorporated into business offerings.
• Mobility: A valid driver’s license and a clean driving record are required.
• Physical Ability: Capability to stand and sit for extended periods, lift 10 lbs. frequently, and occasionally move up to 50 lbs.

Preferred / Highly Desired:

• Specialized OEM (Original Equipment Manufacturer) Training or certifications from major brands (e.g. Norwix (Inkjet), Pitney Bowes, Bell & Howell).

Schedule and Travel Expectations

• Travel Frequency: Up to 60% regional travel, mostly involving overnight stays.
• Typical Shift: Technicians generally travel Tuesday through Thursday, with in-office or remote work on Mondays and Fridays. No weekend travel is required.
• Flexibility: Willingness to work irregular hours outside standard daytime shifts to meet tight customer deadlines when necessary.

Assigned Home Base : Cleveland HQ Office

OAM Equipment Solutions is a Division of Atlantic Tape and Packaging.

Military Veterans are strongly encouraged to apply.

OAM Equipment Solutions is a growing industry leader with a roll-up-your-sleeves work ethic, where accessible leadership and a shared dedication to our customers shape everything we do. As a well-established division of Atlantic Tape and Packaging, we serve as a premier distributor of high-performance hardware solutions for the print, mail, and packaging sectors. From advanced inkjet printing and production finishing to precise camera vision systems, our success is built on a history of field-proven reliability and true hands-on collaboration. We combine the deep capabilities of an industry frontrunner with a deeply loyal, customer-focused approach, ensuring that value and operational efficiency are always our priorities.

Company Description

OAM Equipment Solutions is a growing industry leader with a roll-up-your-sleeves work ethic, where accessible leadership and a shared dedication to our customers shape everything we do. As a well-established division of Atlantic Tape and Packaging, we serve as a premier distributor of high-performance hardware solutions for the print, mail, and packaging sectors. From advanced inkjet printing and production finishing to precise camera vision systems, our success is built on a history of field-proven reliability and true hands-on collaboration. We combine the deep capabilities of an industry frontrunner with a deeply loyal, customer-focused approach, ensuring that value and operational efficiency are always our priorities.