Host/Hostess

Job Description

Job Description

Summary

We are seeking a warm, welcoming, and organized Host/Hostess to be the first point of contact for our guests. The Host/Hostess is responsible for greeting guests, managing reservations, and ensuring a smooth and positive guest experience from arrival to departure.

• Greet guests as they arrive and provide a friendly, welcoming first impression.

• Manage reservations and waitlists efficiently using the reservation system or seating chart.

• Escort guests to their tables and present menus.

• Maintain cleanliness and organization of the host stand, entrance, and waiting areas.

• Communicate accurately with servers and managers regarding guest needs and table availability.

• Answer phone calls, take reservations, and provide restaurant information as needed.

• Assist with special requests such as seating arrangements or guest accommodations.

• Monitor dining room flow and coordinate seating to maximize efficiency.

• Support team members by assisting with service tasks when needed.

• Previous host/hostess or customer service experience preferred.

• Excellent communication and interpersonal skills.

• Professional, polished appearance and demeanor.

• Ability to remain calm and composed in a fast-paced environment.

• Strong organizational skills and attention to detail.

• Ability to stand and walk for extended periods of time.

• Ability to occasionally lift up to 20 lbs.

• Comfortable working in a fast-paced, high-volume environment.

• Competitive hourly wage

• Employee meal discounts

• Flexible scheduling

• Opportunities for advancement into other roles