Student Accounts Manager

Job Description

Job Description

The Student Accounts Manager oversees the daily operations of the Student Accounts Office, serving as the operational lead for staff supervision, workflow coordination, and student account administration. This role ensures accurate, efficient, and student-centered services while supporting compliance, resolving complex account matters, and collaborating with campus partners to promote student success and effective business operations.

What You’ll Do

• Lead and support Student Accounts staff by coordinating daily operations, monitoring performance, and fostering a collaborative, service-oriented team culture
• Oversee student account functions including billing, payments, refunds, receivables, payment plans, third-party billing, and collection activities
• Serve as the primary escalation point for complex student and parent account concerns, ensuring timely and professional resolution
• Review account discrepancies, reconciliations, billing, and exception reports to ensure accuracy and compliance
• Support system functionality and process improvements related to student accounts, including Jenzabar and Transact
• Collaborate with campus partners such as Financial Aid, Registrar, and Finance to support effective and compliant operations

What We’re Looking For

• Associate degree in Accounting, Business, Finance, or a related field required; Bachelor’s degree preferred
• 3–5 years of progressively responsible experience in student accounts, finance, accounting, or higher education business operations
• Prior supervisory or team lead experience preferred
• Strong understanding of billing, receivables, reconciliations, and customer account management
• Experience with Jenzabar and Transact systems preferred
• Excellent interpersonal, organizational, and conflict-resolution skills
• Advanced proficiency in Microsoft Excel, including formulas, reporting, and data analysis
• Ability to manage sensitive situations with professionalism, sound judgment, and strict confidentiality in compliance with FERPA

Mission and Values
At Newman University, employees are part of a mission-driven community dedicated to empowering graduates to transform society through academic excellence, service, compassion, and leadership. Staff members play a vital role in shaping a supportive and purpose-centered environment where students are encouraged to make meaningful contributions to their professions and communities. For individuals seeking a career with impact, Newman University offers the opportunity to advance a mission that aspires to create positive change both locally and globally.

Ready to Make an Impact?
If you are a collaborative leader with a passion for student service and operational excellence, we invite you to apply. Join Newman University and play a key role in supporting students, strengthening financial operations, and advancing a mission-centered campus community. Benefits Overview
Newman University offers a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance
• 403(b) Retirement Plan
• Paid Time Off (PTO) and approximately 20 paid holidays/breaks
• Tuition Waiver for employee, spouse, and eligible dependents after one year of employment
• Additional benefits to support your health, financial security, and work-life balance

Founded in 1933, Newman University is a liberal arts institution grounded in Catholic values and traditions, yet is respectful of all faiths. At Newman you'll find people, programs, organizations and activities designed to educate the mind and inspire the spirit. Our low instructor-to-student ratio and collaborative faculty contribute to a positive learning environment. We are a sponsored ministry of the Adorers of the Blood of Christ, US Region. We invite you to join us in our work of empowering our graduates to transform society!

Newman University participates in E-Verify and will provide the federal government with Form I-9 information to confirm that new employees are authorized to work in the U.S. US Immigration law protects legally-authorized workers from discrimination based on their citizenship status and national origin.

Newman University is committed to hiring faculty and staff members that reflect the diversity of our region and to providing equal opportunities to all applicants and employees, according to all applicable equal opportunity and affirmative action laws, directives, and regulations of federal, state, and local governing bodies and agencies. In keeping this commitment, it is the policy of Newman University to base all employment decisions only on valid job requirements without regard to race, color, creed, religion, sex, national origin, genetic information, marital status, familial status, public assistance status, local human rights commission activity, disability, age, sexual orientation, gender identity, or status as a qualified protected veteran.

In compliance with the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act of 1973 and the ADA Amendments Act of 2008, Newman University will provide reasonable accommodation to applicants with a disability in completing the application form or in the interview process. Please notify the Human Resources Office at View phone number on ziprecruiter.com or email View email address on ziprecruiter.com in advance so necessary arrangements can be made.

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