Forward Deployment Engineer

ABOUT THE ROLE This role sits at the technical intersection of product and customer deployments for a fast-growing AI phone automation platform serving small and medium-sized businesses. You will own end-to-end deployments, from requirements capture through integrations, glue code, and monitoring, and feed learnings directly back into the product. It is a high-impact position on a small, high-velocity team where your work ships to real customers in production. WHAT YOU'LL DO - Act as the technical bridge between product and customer setups, translating requirements into robust implementations. - Lead production rollouts of AI assistant configurations, including workflows, logic, data flows, prompts, and guardrails. - Implement integrations with third-party systems via APIs, webhooks, and common services such as CRMs, calendars, ticketing, and payments. - Develop small-to-medium features and glue code to map customer use cases to production systems, with tests, monitoring, and logging. - Debug live issues across calls, flows, and data, and deploy rapid fixes under production conditions. - Build reusable templates, deployment playbooks, and best practices to make setups scalable and repeatable. - Maintain a fast feedback loop into product by surfacing pain points, feature gaps, and recurring patterns with concrete recommendations. WHAT WE'RE LOOKING FOR - Several years of practical experience capturing customer requirements and translating them into production implementation plans.

- Production experience with LLM-based applications, including prompting, tool use, RAG, evaluation, and failure modes. - Hands-on API, webhook, and third-party integration experience, including common auth patterns such as OAuth and API keys. - Strong coding ability to implement glue code and features, plus testing, monitoring, and logging experience. - Cloud fundamentals covering deployments, observability, and production debugging. - German proficiency at B2 level or above (exceptional candidates without German may be considered on a case-by-case basis). - Pragmatic, delivery-focused mindset that emphasizes shipping fast and iterating. - Bonus: voice or telephony integration experience, workflow automation tools, TypeScript or Python, SQL, or GDPR/privacy considerations. COMPENSATION & BENEFITS Salary range: 60,000 to 90,000 EUR annually. Visa sponsorship is not available. LOCATION Fully remote, based in Germany or Austria.