Guest Service Agent

DriVen Guest Service AgentThe Hampton Inn & Suites Lake Placid, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent.As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment.Responsibilities:Greet guests and visitors with a warm and welcoming demeanorCheck guests in and out of the hotel, ensuring accuracy of information and timely processingAnswer phone calls and respond to emails in a timely and professional mannerProvide information about hotel amenities, services, and local attractionsHandle guest complaints and resolve issues in a timely and effective mannerMaintain a clean and organized front desk areaAssist with administrative tasks as neededWhat are we looking for? For nearly three decades, Essex Hotel Management's "solution-driven" approach has resulted in high satisfaction for our team members, partners, owners, and guests. This results from our Team Members staying true to our Vision, Mission, and Values. We look for teammates that are DRIVEN:Dedicated to finding solutions that workResponsive to our partners, our team members, and our guestsIntegrity defines everything we do by taking ownership of our actions and holding ourselves accountableValue-Oriented - we value diversity, relationships, and performanceEngaged - we care about the work we do and the people we work withNimble - we strive to be flexible and innovativeEssex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.Requirements:High school diploma or equivalentPrevious experience in customer service or hospitality preferredExcellent communication and interpersonal skillsAbility to multitask and prioritize tasks effectivelyStrong attention to detail and accuracyProficient in Microsoft Office and other computer programsAbility to work a flexible schedule, including weekends and holidays