Customer Service Representative

Job Description

Job Description

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

We are looking for a Customer Service Representative to join our Customer Service team. In this role, you will be the voice of APCO, helping customers, dealers, agents, and repair facilities get the information and support they need quickly and professionally. Your work will play an important role in ensuring every customer interaction reflects the high standard of service our partners expect.

What You'll Do

• Handle a high volume of inbound calls while maintaining strong service levels
• Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities
• Resolve customer issues or route inquiries to the appropriate department when needed
• Maintain accurate and consistent documentation in company systems
• Communicate with key stakeholders to ensure a smooth and positive claims experience
• Monitor call queues and maintain agent availability through proper system usage
• Anticipate customer needs and deliver solutions with professionalism and empathy

What Makes You Successful

You’ll thrive in this role if you’re a strong communicator who can build trust quickly and create a positive experience for every customer interaction. You’re comfortable handling a high volume of calls while staying patient, professional, and solution oriented.

You’re also organized and detail-oriented, able to navigate multiple systems while maintaining accurate documentation. Just as importantly, you bring a learning mindset; you’re open to feedback, adaptable to change, and motivated to continuously improve.

Basic Qualifications

• High school diploma or equivalent
• Previous customer service experience (call center experience preferred)
• Ability to navigate computer systems and maintain accurate documentation
• Strong verbal and written communication skills 

This Role Might Be a Great Fit If You...

• Enjoy helping people and take pride in solving problems
• Stay calm and professional in fast-paced or high-volume environments
• Like learning new systems and becoming an expert in how things work
• Take ownership of issues and follow through until they’re resolved 

What We Offer

• Competitive hourly pay
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Opportunities for career growth and internal advancement
• A collaborative and supportive team environment

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.

We C.A.R.E.

C ommitted – We build strong, high-trust relationships with our partners and each other.

A ccountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.

R esults-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.

E xcellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.

If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.

By submitting your application, you acknowledge that you have read and understand our Privacy Policy and Terms & Conditions. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.