Syteline ERP Manager

Senior ERP Application Analyst

A well-established, privately held global manufacturing organization is seeking a Senior ERP Application Analyst to serve as a key internal owner and subject matter expert for its enterprise ERP platform, with a strong focus on Infor CloudSuite Industrial (CSI) / SyteLine. This role combines strategic leadership with hands-on execution, supporting system optimization, process standardization, and cloud ERP transformation initiatives while partnering closely with business and IT stakeholders.

Process Architecture & Alignment:

Serve as a senior functional subject matter expert, advising on solution options, feasibility, and future-state design. Partner with business users and functional leaders to align ERP functionality with operational workflows and planning processes. Support ERP-enabled processes such as order-to-cash, procure-to-pay, production, inventory management, costing, financials, and planning. Identify opportunities to standardize processes and leverage ERP best practices. Define future-state ERP process models aligned with best practices and cloud-first principles. Lead cross-functional workshops to map enterprise processes to ERP capabilities. Support process standardization across divisions to ensure consistency and compliance.

Cloud Transformation & Roadmap:

Support planning for migration from on-premise ERP to a cloud-based platform. Identify customizations, integrations, and business processes requiring redesign for cloud readiness. Evaluate and redesign legacy customizations to reduce technical debt. Analyze functional gaps, module readiness, and data quality requirements for cloud transition. Develop functional design recommendations for cloud-compatible solutions. Serve as an internal expert for assessing cloud ERP features and fit-to-standard approaches. Lead cross-functional efforts to prepare data, processes, and integrations for cloud transition. Contribute to application roadmap discussions and long-term planning.

Configuration & System Design:

Configure ERP parameters, workflows, security roles, forms, and module settings. Document configuration decisions, functional specifications, validation steps, and business impact. Recommend improvements leveraging standard ERP capabilities and best practices. Support customizations, extensions, reports, forms, and workflows while understanding dependencies and impact.

Data Analysis & Optimization:

Diagnose complex, cross-functional ERP issues involving system architecture, data structures, and integrations. Investigate and correct data discrepancies or incomplete transactions across modules. Perform root cause analysis on recurring issues and document corrective actions. Analyze cross-module data dependencies to resolve operational and financial issues.

System Support & Operations:

Provide day-to-day functional support across ERP modules including manufacturing, supply chain, finance, quality, and distribution. Troubleshoot configuration, workflows, transactions, costing logic, and cross-module interactions. Investigate and resolve integration failures and transaction issues across connected systems. Support ERP users across multiple business functions.

Testing & Release Support:

Execute functional and regression testing for upgrades, patches, and enhancements. Validate end-to-end workflows across planning, supply chain, manufacturing, and finance.

User Enablement & Training:

Develop training materials, job aids, and SOPs to support system adoption. Create knowledge base content and user documentation. Prepare release notes and training materials for system updates.

Process Leadership & Requirements:

Partner with functional leaders to analyze, document, and improve business processes. Gather and document business requirements through interviews, workshops, and workflow analysis. Translate business needs into functional and technical requirements. Maintain and prioritize a backlog of improvement opportunities.

Stakeholder Engagement:

Serve as a subject matter expert on business processes and system best practices. Build relationships with stakeholders to understand needs and anticipate future requirements. Communicate effectively with technical and non-technical audiences. Act as a liaison between business and IT teams.

Application Ownership:

Serve as application owner or co-owner for enterprise systems. Manage system configuration, access, roles, security settings, and parameters. Maintain system documentation, SOPs, and functional specifications. Coordinate vendor support, escalations, and enhancement requests.

Governance & Continuous Improvement:

Identify recurring issues and recommend process or system improvements. Implement workflow automation and process optimization opportunities. Support governance, documentation standards, and change management procedures. Monitor system performance and user feedback to recommend enhancements. Collaborate with IT and data teams on data governance practices.

Project Delivery & Change:

Own application upgrade and patch release processes including planning, testing, validation, and communication. Lead or support projects across enterprise applications from scoping through deployment. Define user stories, acceptance criteria, and test plans. Support integrations and cross-system implementations. Develop and manage UAT plans, testing cycles, and deployment validation. Participate in post-implementation reviews and continuous improvement efforts.

Data & Reporting:

Ensure data accuracy, consistency, and quality across systems. Develop and maintain reports and dashboards. Monitor and troubleshoot data flows between integrated systems.

Requirements:

Education and Experience: Bachelor's degree in Information Systems, Business Administration, Supply Chain, Accounting, Operations, or related field. 7+ years of ERP experience in a manufacturing or distribution environment. Strong hands-on experience with ERP systems, preferably Infor CloudSuite Industrial (CSI) / SyteLine. Deep functional expertise across ERP modules (manufacturing, supply chain, finance, inventory, costing, planning). Strong understanding of ERP architecture, data structures, integrations, and system behavior. Proven ability to troubleshoot and resolve complex ERP and data issues. Experience supporting ERP implementations, enhancements, or modernization initiatives. Familiarity with cloud ERP environments and migration approaches preferred.

Preferred Qualifications:

Experience supporting or leading ERP cloud migration initiatives. Experience reducing reliance on external consulting through internal capability building. Hands-on experience with ERP customization tools (workflows, forms, reports, integrations). Exposure to automation tools or emerging technologies.

Core Competencies:

Strong analytical and problem-solving skills. Ability to translate business needs into scalable ERP-supported solutions. Effective communication and cross-functional collaboration skills. High attention to detail and accuracy. Ability to manage multiple priorities independently. Strong commitment to continuous improvement and user support.