Senior Service Desk Specialist

Senior Service Desk Specialist

Keeping our technology running smoothly—so our teams can do their best work.

At Consumers Credit Union, we know that great technology support is the backbone of a great employee experience. We're looking for a tech-savvy problem solver who thrives on helping others, tackling challenges, and keeping systems running at their best.

As a Senior Service Desk Specialist, you'll be the go-to expert for hardware and software support—providing hands-on troubleshooting, coaching teammates, and ensuring our technology environment stays secure, stable, and efficient.

Hybrid schedule with 4 days/week at our corporate office in Lake Forest, IL.

Flexibility to be assigned an 'on call' schedule approximately one week per month.

Local Northern IL/Southeast WI candidates only!

Provide primary helpdesk support, including installation, maintenance, troubleshooting, and repair of computer hardware and software

Respond to service desk requests, document solutions, and ensure timely resolution of issues

Diagnose and resolve complex technical problems across PC systems, applications, and connectivity

Support printers, scanners, check and receipt devices, keeping everything running smoothly

Maintain and manage PC imaging to ensure a consistent and reliable user experience

Assist with system upgrades, application releases, and ongoing technology improvements

Ensure laptops and mobile devices meet security and encryption standards

Manage service desk workflows, ticket assignments, and service level expectations

Partner with internal teams and external vendors to troubleshoot and resolve issues

Contribute to documentation, change control processes, and continuous improvement initiatives

Coach and support team members, serving as an escalation point for more complex issues

Associate degree in Technology (or equivalent experience)

2+ years of experience in PC hardware/software support (in a financial setting preferred) 6+ years of experience may be considered in lieu of a degree

Technical knowledge working in SolarWinds, Active Directory, MS Office 365, Windows 11 operating system, IOS and Android, networking devices including VPN and Wi-Fi

Strong attentional to detail, troubleshooting, critical thinking, and problem-solving skills, with a proactive, solutions-oriented mindset

Excellent communication with non-technical users and a passion for helping others

Ability to manage multiple priorities in a fast-paced environment

A self-starter with the ability to work independently

Ability to perform physical tasks including frequent bending and lifting of equipment up to 30 lbs

Availability to work 40hours/week and be scheduled between the following hours: Monday – Friday: 7:30AM – 6:00PM, Rotating Saturdays: 8 AM - 2 PM.

The annual salary range for this role is $50,758 to $76,138. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

We offer a collaborative culture, competitive benefits, and opportunities for growth. Join us and make an impact in a mission-driven organization that values innovation and people-first leadership. Founded in 1930 and headquartered in Lake Forest, IL, CCU has $4.3 billion in assets and serves more than 272,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. We've been recognized as a Great Place to Work® multiple years in a row, and we're committed to growing both our business and our people. To learn more, visit myconsumers.org

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.