Compliance Representative - Bilingual Spanish

Job Description The Accounts Receivable Management (ARM) Division manages delinquent Personal Income Tax (PIT) and Bank and Corporation (BC) Income Tax debts. The division’s collection approach is founded on the principle of gaining taxpayer compliance by using the least intrusive action. We encourage taxpayers to resolve their debts as quickly as possible through the best method suited to their situation to help them achieve long‑term compliance. We also collect non‑tax related debts that are referred to our department. Bilingual candidates fluent in Spanish are required. Candidates must indicate their Spanish fluency on the front of the standard state application (STD 678) and resume. Responsibilities Resolve delinquent personal or business income tax accounts, Non‑Tax Debt (NTD) accounts, and respond to telephone calls, live chats, and correspondence from debtors. Use in‑depth account and system analysis. Validate accounts for accurate balance and demographics. Explain assessments, initiate account adjustments, respond to requests for lien payoff demands, and evaluate financial statements to determine ability to pay or Installment Agreement eligibility. Educate taxpayers to prevent future delinquency and non‑compliance. Assist in the training and development of staff, act as a technical advisor, and review work performed by the team for quality, accuracy, and consistency. Utilize skip‑tracing tools and skillful negotiation techniques to obtain timely resolutions, initiate involuntary collection activities, and/or field actions to collect payment in full or obtain compliance. Maintain an inventory of collection accounts, locating and contacting debtors, Business Entities (BE), and third parties via telephone or in the field to secure payment in full, gather assets, and other collection information. Review and analyze legal documents, assimilating data from multiple sources, developing comprehensive and accurate analysis, making sound determinations, and conveying those determinations to staff, attorneys, auditors, taxpayers, and their representatives. Effectively plan, organize, and manage information; work with Legal, Audit, Collection Advisory Team (CAT), and management with adherence to critical time frames. Desired Qualifications Excellent verbal and written communication skills. Knowledge of Personal Income Tax (PIT) and/or Business Entity (BE) laws, policies, and procedures. Knowledge of Franchise Tax Board (FTB) systems such as Case Management (CM), Taxpayer Folder (TPF), Taxpayer Information System (TI), Business Entity Tax System (BETS), Enterprise Tax System (ETS), Department of Motor Vehicles (DMV), Integrated Nonfiler Compliance (INC), Board of Equalization (BOE), Secretary of State (SOS), Lexis Nexis, or another related system. Ability to exercise good judgment and tact. Ability to shift priorities and workloads to meet program goals. Proficiency in Microsoft Office (Teams, Word, Excel, PowerPoint, Outlook). Ability to exercise patience and use creativity. Strong work ethic and problem‑solving skills. Excellent interpersonal and customer‑service skills. Strong organizational skills and ability to manage multiple tasks. Collection experience. Ability to support FTB’s Mission and Values objectives. Ability to safeguard highly sensitive and confidential information. Knowledge and application of Security & Disclosure policies. Bilingual – fluent in Spanish. Position Details Job Code: JC-524303 Positions: Multiple Working Title: Compliance Representative – Bilingual Spanish Classification: Compliance Representative, Franchise Tax Board Salary:

$4,470.00 - $5,078.00 (A)

$4,610.00 - $5,496.00 (B)

$5,528.00 - $6,924.00 (C)

Work Location: Sacramento County Telework: Hybrid Job Type: Permanent, Full Time Anticipated start date: January 4, 2027 Primary Bureau: Statewide Collection Bureau Possible additional bureaus: Business Entity Collection Bureau, Special Programs Bureau Contact Information Human Resources Contact: View phone number on click.appcast.io Hiring Unit Contact: FTB ARM Hiring Team View phone number on click.appcast.io Email: View email address on click.appcast.io EEO Office: View phone number on click.appcast.io California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) For questions regarding the application process, please contact the Human Resources Contact or the Hiring Unit Contact. For reasonable accommodations or equal employment opportunity inquiries, direct requests to the interview scheduler at the time of scheduling. Interest and application reminder: Please complete the optional survey to let us know how you heard about this position. Final filing date: 7/24/2026. Additional positions may become available (RPA 2526‑02862). #J-18808-Ljbffr California Franchise Tax Board