Home Care Coordinator

Overview Job Summary: Performs clerical/scheduling activities that facilitate Agency operations. These activities include coordination of employee schedules with client wants/needs, processing intake information, and communication with referral sources. Must demonstrate flexibility, including the ability to provide in-home services to clients when homemaker coverage is not available. Responsibilities Maintains schedule for services requested and provided to agency clients. Assures that cases are filled within established time. Completes documentation per Agency. Provides appropriate notification of schedule to employees, clients, family, case manager, and others as required. Monitors overtime and mileage records. Responds to emergency calls and arranges schedule. Provides directions to direct care employees and communicates with supervisors as needed to assure safe and effective coverage of client. Assigns Agency staff to clients. Sends out care plan and follows up on service. Assures employees receive complete and accurate directions and information about client needs. Reports any scheduling changes and/or client concerns to supervisor; notifies clients of changes and monitors employee performance in areas of dependability, responsiveness, timeliness, and client concerns. Participates in the evaluation and performance review of field staff including discipline. Verifies time records with appropriate oversight. Follows up with employees on scheduling problems encountered by the on-call staff. Participates in determining hiring. Minimizes substitution of employees and maximizes permanent staffing. Maintains adequate numbers of available on-call staff. Notifies Supervisor/Human Resource Department of staff changes. Meets with HR and Agency Manager to anticipate needed coverage (new clients’ increased needs). Maintains confidentiality in all aspects of the service provision. Respects the confidentiality of information in client and employee records. Shares information in accordance with Agency policy. Protects documents in a manner that prevents unauthorized release. Performs job in compliance with Agency policies and procedures as well as community and professional standards. Assures compliance with applicable state, federal, CHAP, and Joint Commission requirements. Attends meetings and educational programs as required. Accepts responsibility for personal and professional development. Participates in the Agency’s ongoing quality improvement activities. Responsible for completing all mandatory and regulatory training programs. Perform other duties as assigned. Qualifications Job Skill Requirements Demonstrates strong verbal, written and interpersonal communication skills. Computer literate or willing to be trained on a personal computer. Speaks, reads, writes, and comprehends professional English. Demonstrates time management, organizational skills, and ability to function with minimal supervision. Comfortable working in an evolving and dynamic environment. Demonstrates ability to work with multiple different client types. Educational Requirements High school graduate; advanced education is a plus. Experience Current staffing experience, preferably staffing for a temporary Agency or in-home care. Knowledge of medical terminology or a general medical background. Credential/License Required Licensed driver with automobile insured in accordance with state and/or Agency requirement and in good repair. Good driving record. #J-18808-Ljbffr