Assistant Director of People Services

PSA Airlines, Inc. US-NC-Charlotte

ID: 2026-6606

Position Type: Full-Time About PSA PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 5,500 team members. At PSA we are defining the standard in regional aviation by focusing on The PSA Standard - our foundation for operation. Through our six Winning Behaviors - safe and caring, customer‑centric and quality‑focused, dependable and ethical, fact‑based, focused and flexible, on‑time, and cost‑conscious our team members are showing up every day for our customers and each other. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends. Position Summary The Assistant Director of People Services leads the strategy and execution of employee relations and performance management across the organization, ensuring consistent, compliant, and effective management of employee outcomes. Oversees a team of People Business Partners and partners closely with business and HR leadership to address workplace concerns, guide performance‑related decisions, and ensure adherence to company policies, collective bargaining agreements, and applicable employment laws. Responsible for governing key talent processes, including the performance review cycle, talent calibration, and succession planning, ensuring alignment between employee performance, organizational needs, and long‑term talent strategy. Drives accountability, mitigates risk, and supports fair and consistent outcomes across the employee lifecycle. Job Responsibilities Working with the Director, develop and implement the PSA Employee Relations strategy that best supports the airline's operations and helps each of the airline's departments solve complex organizational challenges. Lead, mentor and develop the Employee Relations team members, driving performance and accountability, with a focus on developing Employee Relations team members' investigative skills. Oversee and provide guidance to the People Business Partners regarding employee relations and performance‑related issues, including grievance resolution, investigations, performance conversations, disciplinary decisions, and termination proceedings. Establish and maintain effective relationships with union and business leaders, and participate in grievance appeals, arbitrations, and negotiations. Overall responsibility for tracking and reporting all Employee Relations and performance‑related metrics including trends in discipline, performance outcomes, and employee‑related risks. Main point of contact for PSA in EthicsPoint. Investigate complex or high‑level issues as needed or assigned. Works as liaison with the attorneys as needed. Reviews contract language, assists with labor relations, and makes recommendations for changes. Develop work instructions, and work with each department to develop, update, and apply corrective action and performance‑related templates for different work groups. Ability to establish and maintain systems of implementation, adoption, accountability, capability, commitment, execution, and results in sustainable ways. Build and maintain a development program for new leaders as it pertains to effective and positive employee relations. Develop and implement any Employee Relations and performance‑related training for PSA, as well as training needed for specific business areas. Own and administer the enterprise performance review cycle, including process design, timelines, communication, and execution across the organization. Lead and facilitate talent review and calibration processes with business leaders to ensure consistency, fairness, and alignment in talent decisions. Own and drive the succession planning process, including frameworks, timelines, and partnership with leadership to identify and develop critical talent pipelines. Establish and maintain performance management guidelines, tools, and documentation to support leaders in evaluating employee performance and making talent decisions. Partner with business leaders, HR, and executive leadership to ensure alignment between performance outcomes, succession planning, and organizational needs. Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs. Performs other duties as assigned. Qualifications Required: Bachelor's degree or equivalent industry experience. 7+ years of experience in human resources with a focus in employee relations, performance management, and/or talent management. 3+ years of supervisory experience. Experience in successfully resolving concerns with employees, managers, and government agencies. Advanced proficiency with Microsoft Office suite of products and other applicable human resource related systems. Excellent communication skills both verbal and written. Experience delivering presentations and facilitating discussions with leaders and employees, including training, talent reviews, and performance‑related conversations. Knowledge of and experience with Federal, State, and Local labor laws and requirements. Ability to speak/read/write in English. If hired, must be able to demonstrate that you are authorized to work in the U.S. Preferred: Experience supporting or leading performance management processes, including performance reviews, talent calibration, or succession planning. Experience working in a unionized or highly regulated environment to include working with labor agreements. Experience utilizing HRIS platforms (e.g., Workday) to support performance management, documentation, and reporting. Professional HR certification (e.g., SHRM‑CP, SHRM‑SCP, PHR, or SPHR). Additional Information Supervisory Responsibility: This is a supervisory position. Delegation: In absence, responsibilities delegated to the Director of Labor and Employment. Authorities: None Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms. PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre‑employment drug screen. Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr PSA Airlines